Consumption Value Manager, AI & API Solutions

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Consumption Value Manager, AI & API Solutions (Individual Contributor) Location: London | Work Style: Office-Flex The Mission: At Salesforce, we believe AI is only as powerful as the trusted context that supports the actions it takes. We are looking for you to lead the charge in the Agentic Era, building deep specialism in Agent Fabric — the governance and orchestration layer that lets AI act safely and effectively inside the enterprise. You'll already be hands-on building agents and naturally curious; what matters most is capability in adjacent disciplines such as AI agent orchestration, LLM governance and guardrails, and MCP and A2A, plus the aptitude to build Agent Fabric expertise on the job. MuleSoft's integration and API backbone gives agents the trusted context and connectivity they need; your job is to turn that foundation into governed, orchestrated, real-world business results.

Value Ownership & Technical Partnership As a Consumption Value Manager, you own the business outcomes of MuleSoft adoption across your accounts, working in close technical partnership with the customer's own teams and building enough yourself to speak their language. As a crucial member of the account teams, you'll use your experience and leading AI tools to build and nurture relationships directly with customers, across Salesforce and the ecosystem. This is a customer-facing role. You will work directly with a set of customers, empowered to manage your portfolio autonomously to achieve the business goals. This role is rooted in stewardship informed by technical fluency; you will be responsible for the adoption and orchestration maturity of MuleSoft solutions including Agent Fabric within our most strategic accounts — building proofs-of-concept and prototypes yourself where they accelerate consumption and value, diagnosing where deeper governance or orchestration gaps sit, and directing the right capability to close them — and for the growth, health and retention that follows from getting that right. You will act as a business partner to sales leaders, acting as the value and adoption anchor for MuleSoft across their entire territory. You are driving the business and your technical fluency means you can hold your own in a room with architects and enjoy getting hands-on. You bring the information and insights that matter, proactively highlighting where interventions are needed and identifying the customer stories that inspire others. Your goal is to ensure that no customer is left behind and that every organisation recognises the transformative value of their investment in governed, orchestrated AI agents. Your Impact : * Proactive Stewardship: You'll manage a set of accounts, balancing and prioritising your time to build a range of relationships, gather key insights and deliver business impact * Innovation: Your use of Data & AI tools (both existing and ones you'll create; at Salesforce you have access to the latest tools: Claude, Gemini, Cursor and more) to monitor consumption patterns across your accounts enables you to proactively identify opportunities and mitigate risks. You'll be with the customer and celebrate new