Technical Services Manager (m/w/d)

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Services Manager (m/w/d)     Role & Responsibilities   The Regional DC Manager is responsible for driving best operational practice, technical support, quality assurance for the delivery of critical engineering services for multiple client account operations throughout Germany/Frankfurt.

Responsible for overseeing deployment of engineering platforms, processes & procedures. Responsible for regional assurance and compliance programmes. Responsible for technical support to account teams. Responsible for supporting site teams during major incidents. Responsible for providing OEM engagement support to account teams Responsible for supporting building strategic partnerships Responsible for problem management Responsible to support business pursuits Goals – Support account to achieve zero unplanned downtime Goals – Support service delivery teams to meet financial targets Goals – Implement model programmes aligned with global product solutions, processes & procedures Goals – support accounts to deliver best in class services and service solutions   The successful candidate for this role is expected to be a subject matter expert in all aspects of technical services and operations in Data Centres.   Essential Duties and Responsibilities          Reporting directly to the Head of DC & CEM, with matrix relationship to the EMEA DC FM Services Lead.   The individual should be a self-starter, highly motivated, process driven and have strong risk management skills that can build a trusted advisor relationship with clients and our internal business leaders. The successful candidate should be able to demonstrate: -   significant data centre experience a proven track recorded across multiple geographies Project management experience proven track record in business pursuits be a senior leader, but more than capable in dealing with critical equipment issues via escalation Experience of dealing with all major DC OEM’s Strong DC network with Consultants and OEM’s     The individual will work in close collaboration with: -   Regional EH&S Account Directors Energy & Sustainability Management Directors Country Leads Client Global & Regional Work Streams   This role will be German/Frankfurt based.     Financial Management   This role will have no direct responsibility for P&L. Support accounts in their drive to build self-delivery capabilities for service and financial betterment Identify opportunities for accounts to drive savings via strategic relationships, alternative maintenance strategies. Support the business in business growth opportunities Identify / generate opportunities for the cross-sell of services with other business lines within JLL and clients.     Operations   Be responsible for driving due diligence, assurance & compliance programs. Capable in performing major Incident Investigations Support account transition and transformation projects. Actively manage the professional development of any direct & matrix reports and support training of Operations Teams Be responsible for driving a culture of digitisation using our technology systems. Support client/account specific initiatives and best practice deployment. Be responsible for understanding accounts application of Corrigo (JLL CMMS Platform) and for determining if the deployment and application meets best practice requirements. Provide oversight of