Business Operations Manager, ProServe Business Operations and Advisory

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model. At AWS Professional Services (ProServe), we are building a professional services team to work on customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers. EMEA AWS ProServe is seeking a Business Operations Manager to work with the AWS ProServe Leadership to continuously evolve delivery health, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. This will include working with senior leadership to develop, implement and manage the business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives. The Business Advisory Manager will act as a trusted advisor to EMEA Professional Services Leadership. This role balances strategic and operational activities. Key job responsibilities Opportunity Pipeline Management: work with sales and Professional Services teams to coordinate monthly pipeline and deal quality reviews to ensure execution across the team in the sales cycle. • Delivery Health Management: work with delivery and Professional Services teams to lead weekly inspection on all aspects of active project delivery, ensuring that the teams are achieving the outcomes for the engagement. • Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, including process automation/elimination. • Work with internal stakeholders including Sales, Delivery, Finance, and Global Business Operations teams to collect business requirements and ensure all methodologies, policies, and procedures are communicated and maintained. • Provide leadership in P&L and cost analysis and improvement across the ProServe Team. • Provide strategic guidance to Business Leaders, bringing deep knowledge of Business Operations and proven execution of implementing best practices. • Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future. • Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount and goal planning.

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