Program Manager

Grade: 056 Department: Graduate Education FLSA Status: Non-exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard Medical School? Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership. You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.

The Program Manager (PM) reports to the Assistant Director of Master’s Program Management within the Office for Graduate Education and oversees the administration and delivery of the Master of Science in Healthcare Quality and Safety (SM-MHQS) program. Working closely with the Assistant Director, Program Directors, faculty, and other stakeholders, the PM manages day-to-day program operations and contributes to strategic planning and continuous program improvement. The PM partners with leadership to develop and implement program-specific policies, guidelines, procedures, and operational standards; interprets University policies within the program context; and identifies opportunities to strengthen operations, student engagement, and the overall educational experience. Course Management/Curriculum Delivery and Oversight: Manages the delivery of the MHQS curriculum, including course schedules, academic calendars, instructional activities, and course materials. Builds and maintains Canvas course sites and applies best practices in adult learning, instructional design, and educational technology. Reviews course evaluations and partners with faculty to identify and implement improvements. Provides guidance and training to faculty and teaching assistants on course delivery, technology, and student engagement. Recruitment and Admissions: Oversees and manages the full recruitment and admissions lifecycle, including recruitment strategy, prospective student engagement, information sessions, application management, admissions committee coordination, applicant evaluation, admissions decisions and communications, and admitted student enrollment and onboarding. Establishes and maintains admissions processes, timelines, procedures, records, and documentation to support an efficient, consistent, and high-quality admissions experience. Student Advising and Engagement : Serves as a primary advising resource for students and faculty throughout the student lifecycle. Advises on program requirements, academic progress, registration and enrollment, leaves of absence, cross-registration, advisor selection, University policies, and student resources. Acts as a liaison among students, faculty, Program Directors, the Office for Graduate Education, the Registrar, and other HMS offices. Monitors progress toward degree requirements and coordinates graduation activities. Develops and implements student engagement and community-building initiatives and plans program events and activities. Management of Teaching Assistants and Temporary Staff: Oversees the recruitment, hiring, onboarding, training, and management of teaching assistants, curriculum assistants, LHT employees, and temporary staff. Establishes expectations and workflows, monitors performance and deliverables, reviews and approves reported time, and ensures adherence to HMS policies. Financial Management and Faculty Payments: