Lead, Customer Contact and Sales Tools Management

Lead, Customer Contact and Sales Tools Management This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilties: Consults with business stakeholders/global process owners and/or experience leads to manage new capability requests, comprehend and assess the impacted business processes, and define/rationalize/documents requirements according to platform/tool guidelines, capabilities, compliance standards and functionalities Central point of contact for their capability area for new features, enhancements and changes – identification and evaluation of impacts to the SFDC Platform (data, systems, integrations, capabilities) in collaboration with other Capabilities, Advanced Admin and IT/SI Owns end-to-end delivery of SFDC capability implementations (release cycles) – refining and defining scope, confirming the design, build, testing management, and MTP validation to ensure alignment with program/project requirements.  This includes working directly with Advanced Admin, HPE IT, SI team, Experience Team, Process Owners and Stakeholders throughout the development lifecycle and confirming sign off during each phase of the release to ensure delivery of capabilities and functionalities align to requirements and platform stipulations. Provides documentation for tools and process steps by persona to support Training and MOC for new functionality or changes to existing capabilities; conducts read outs to stakeholders, Training/MOC team, support teams in partnership with Global Opportunity Management and Forecasting Business Process Lead Collaborates with other SFDC Capability Leads when requirements and features impact their respective capability areas and platform E2E Reviews latest Salesforce.com releases to evaluate and recommend new GA features and upcoming roadmaps together with Advanced Admin to enable ongoing innovation Production case monitoring, consulting, intervention and escalation management with leadership and stakeholders for SFDC capability and integrated processes/tools. Supports MADO integrations – system, capability and data map & gap, manage requirements and releases to deliver required functionality for interim and end state deliverables Defines and scopes scenarios triggered by changes requested by business, by IT, regular updates, and larger projects impacting/supporting selected HPE personas supporting the Sales, Partner and HPE Operations organizations Governs and provides guidance on changes that are requested. Capability lead should protect the SF environment, promotes consistency of experience for users (internal and external), promotes consistency of functionality at a global level, and provide alternatives to solve business problems if needed. Ensures a clear and complete understanding and documentation of the user stories and requirements - this includes managing requests, escalations and requirements coming from business, program team, extended team members and coordinating and communicating as necessary to ensure the right actions are taken. Helps manage the solution development process, with AA or IT and Business, keeping in mind governance goals for consistency and optimization efforts on the platform, as