Agentforce Service (Service Cloud) - Specialist Solution Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle. Our team also engages in managing a Center of Excellence which drives enablement and sales of Service Cloud. サービスクラウドスペシャリストは、お客様固有のビジネス要件に基づいて、Salesforce Service Cloud（カスタマーサービスとカスタマーサポートを支援する製品）を中心とした製品とシステムアーキテクチャを最適な形で提案するロールを担います。求める人物像は、お客様との信頼関係を確立し、自信に溢れた存在感と確かな価値を継続して提供した経験を持っている人です。サービスクラウドスペシャリストの第一の役割は、提案活動の中で発生する Service Cloud に対する技術的なオブジェクションを解決することです。また、Service Cloud の販売とイネーブルメントを促進するグローバルチームとも密接に連携します。 Responsibilities include: 1. Support for Service Cloud-based solution proposals targeting customers in a variety of industries - Evangelize Service Cloud value to customers (including c-level execs and IT) and field teams - Assess business and operations impacted by technology - Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable - Contribute to development of technical sales strategy - Configure and effectively demonstrate visionary solutions in a way that closely reflects each customer’s business (tailored demonstrations) - Discuss and propose solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition - Support for the preparation of proposals focusing on Service Cloud - Collaborate with Field Sales teams, Account Executives, Implementation Partners, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer. 2. Conduct presentations and demonstrations at seminars and events - Support marketing activities by speaking and conducting demonstrations at seminars & events - Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.) 3. Create various sales assets - Create solution maps, industry-specific demos, and proposal templates for each industry based on knowledge acquired through proposal activities 1. 様々な業界のお客様をターゲットとした Service Cloud を中心としたソリューション提案の支援 - 経営層やIT部門、現場部門への Service Cloud の価値の訴求 -