Title Release Sr. Ops Coordinator, Capital One Auto - On-site

Title Release Sr. Ops Coordinator, Capital One Auto - On-site Job Description: Are you ready to take your career to the next level? Are you ready to learn something new? We are looking for an individual that will support the SUML's Back Office Title Release team.  The SUML Titles Department is a high volume and fast paced line of business. The department is comprised of the following workgroups: Title Maintenance, Title Release, Titles CAT Escalation Team, and the Titles Contact Center.

Candidate will be required to make calls to customers, dealerships, DMVs, and other financial institutions Perform necessary and routine research to resolve problems in assigned area  Track production and quality statistics to meet departmental goals  Collaborate with supporting departments to execute daily processes and operations  Complete all assigned work daily and within regulatory time frames Execute tasks with a high degree of quality as to not impact the customer experience or dealer relationship Provide a world class customer experience with our internal/external customers, and maintain a strong relationship with our internal partners, titling agencies, and vendors by proactively following up on issues and escalating concerns The Person:  Excellent organizational skills, time management skills, and attention to detail is a must Excellent Customer Service skills Ability to manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner Professionalism with associates at all levels and with external contacts Person must be self motivated and demonstrate the ability to work under limited supervision Written and verbal communication skills Location: Plano 5 - this role is an essential position and requires on-site attendance Basic Qualifications: High School Diploma, GED, or equivalent certification At least 3 years of customer service or call center experience At least 1 year experience working in the financial industry  At least 1 year of experience using Google Suite or Microsoft Office  Preferred Qualifications: At least 4 years of customer service or call center experience At least 2 years experience in the financial industry  At least 1 year of titles or lien placement experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $49,774 - $49,774 for Ops Sr. Coordinator, Capital One Auto                     Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the   Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article