Staff Software Engineer - Cloud Automation - Federal

Staff Software Engineer - Cloud Automation - Federal Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Position Location: This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including Kirkland, WA; Santa Clara, CA; and San Diego, CA Please Note: This position will include supporting our US Regulated Markets. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Platform Infrastructure Automation team builds software that brings ServiceNow instances to life and manages their journey on our Clouds. We write software that works across tens of data centers and tens of thousands of servers around the world. Reliability and Performance are utmost important in everything we do. We use a combination of Java, JavaScript and ServiceNow platforms to achieve this. We continue to evolve our platform to use newer methodologies. We are a group of people that enjoy working with infrastructure and making it work for our customers. We work in a very collaborative environment with distributed teams that empower and enable you to succeed in your role. Your initiative (start) and drive (propel) will be unstoppable in our team. What you get to do in this role: Partner with Product Managers, architects, stakeholders, and engineers to define requirements and deliver end-to-end cloud platform solutions. Lead the design, development, testing, and deployment of large-scale infrastructure automation software supporting ServiceNow's global cloud platform. Build high-quality, clean, scalable, and reusable code while driving engineering best practices including architecture reviews, code reviews, design patterns, and maintainability standards. Leverage AI-assisted development tools and techniques to improve developer productivity, accelerate software delivery, enhance code quality, and automate engineering workflows. Drive engineering excellence through comprehensive test automation strategies, including unit, integration, regression, and end-to-end testing. Improve platform reliability and resilience through the use of mocks, fault injection, failure simulation, chaos engineering, and automated validation frameworks. Contribute to the design and implementation of new platform capabilities while continuously simplifying and modernizing existing systems and workflows. Build and operate highly reliable cloud computing solutions that scale across tens of data centers and thousands of servers worldwide. Establish observability, performance, and operational excellence practices to ensure system reliability, scalability, and rapid incident resolution. Solve complex distributed systems challenges in a fast-paced, highly collaborative environment while mentoring engineers and promoting technical excellence. Drive continuous improvement of development processes, CI/CD pipelines,