Sr Technical Lead - Unix Support

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. We are looking for a Customer Service Representative with 0-1 years of experience in customer service, sales and technical support environments to join our telecom operations team.      We are seeking a highly experienced Infrastructure Operations professional to manage and support enterprise Linux, AIX, and Oracle VM environments. The role is responsible for ensuring platform stability, availability, performance, and security across critical production systems. The candidate will lead complex incident resolution, perform root cause analysis, manage infrastructure changes, and collaborate with cross-functional technology teams to maintain high-availability environments.

Linux Administration (Advanced) Administer and maintain enterprise Linux environments. Monitor and manage CPU, memory, processes, swap, storage, filesystems, and system services. Manage users, groups, permissions, packages, and OS configurations. Perform log analysis, troubleshooting, and incident diagnosis. Configure and support networking, multipath, LVM, and file systems. Develop and maintain Shell scripts for automation and operational efficiency. Perform capacity planning and performance tuning. Oracle VM / Virtualization Administration Administer and support Oracle VM infrastructure. Manage virtualization hosts, physical servers, and virtual machines. Configure and maintain storage repositories and virtual networking. Monitor and troubleshoot virtualization performance issues involving CPU, memory, network, and storage resources. Ensure VM availability and resolve virtualization-related incidents. Support VM provisioning, migration, backup, and recovery activities. AIX Administration (Advanced) Manage IBM AIX operating systems in enterprise environments. Administer filesystems, logical volumes, disks, memory, and processes. Manage AIX LVM, devices, services, and system configurations. Analyze system logs and diagnose performance issues. Perform preventive maintenance and system upgrades. Support business-critical production environments. Infrastructure Operations Lead resolution of critical and high-severity incidents. Conduct Root Cause Analysis (RCA) and implement corrective/preventive actions. Execute change management activities following organizational procedures. Manage OS patching, updates, and infrastructure maintenance. Monitor infrastructure health, availability, capacity, and performance. Create and maintain operational documentation, SOPs, and runbooks. Coordinate with Network, Storage, Database, Security, Cloud, and Application teams. Participate in on-call support and major incident management when required. 24/7 Support English and Spanish Speaking candidate   Requirements Technical Skills Linux (Advanced) RHEL, CentOS, Oracle Linux, SUSE administration System performance tuning and troubleshooting LVM, Multipath, NFS, CIFS Package management (RPM/YUM/DNF) Systemd and service management Networking and security hardening Shell scripting (Bash, Korn Shell) AIX (Advanced) AIX administration and troubleshooting LPAR management Volume Groups (VG), Logical Volumes (LV), Filesystems NIM administration Performance monitoring and tuning System patching and upgrades Oracle VM / Virtualization Oracle VM