Analyst, HR Ops - EDM

This is where  your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will influence how HR operates globally and helps define what great looks like.

This HR Analyst role focuses on handling escalated employee inquiries and complex Workday transactions, ensuring accurate and efficient end‑to‑end HR operations across onboarding, employee movements, and exits. The position monitors service delivery through queue performance and SLA tracking while supporting quality assurance and continuous improvement of customer experience. It partners closely with HRBPs and cross-functional teams to resolve complex cases, maintain data integrity, and contribute to reporting, audits, and system enhancements. Additionally, the analyst drives knowledge management, and promotes process improvements through insights, documentation, and team collaboration. Essential Duties and Responsibilities: Handle escalated Tier 1 inquiries requiring deeper investigation. Monitor queue performance and SLA compliance. Coach and mentor junior analysts on customer service best practices. Identify trends in employee inquiries and recommend knowledge base updates. Collaborate with HRBPs to resolve complex employee concerns. Support quality assurance by reviewing call/chat interactions. Contribute to FAQ and knowledge article development. Lead team huddles and share process updates. Process complex Workday transactions and handle escalations. Manage end-to-end HR operations (onboarding, movements, exits). Support Workday data integrity, audits, and reporting. Create and maintain employee documentation and records. Support system enhancements, UAT, and automation initiatives. Maintain and update SOPs and knowledge articles. Help team with decision making and process improvement ideas. Liaise with HRBPs and onshore partners on complex cases.

Excellent verbal and written communication skills in English are required Proven customer service experience with issue resolution track record Experience handling escalations and difficult conversations Strong knowledge of HR policies and employee lifecycle Proficiency with ticketing systems and queue management Education and/or Experience: Graduate/Degree in Business Administration, HR, or related field Experience: 6 months - 2 years in HR Operations What we offer: Permanent contract after 3-months' Competitive salary Annual bonus Medical Care Life Insurance Christmas bonus Co-financing for corrective glasses and lenses Newborn baby bonus ( one-off benefit ) Employee Stock Purchase Program ESP PPE program with very attractive conditions available for each employee after 3 months. Holiday