Operations Support Team Lead

Operations Support Team Lead The Opportunity:   Are you energized by the challenge of leading a high-performing operations support team? Do you thrive at the intersection of strategy, leadership, and operational execution? Join us as the Operations Support Team Lead and shape the backbone of our organization, ensuring seamless service delivery and operational excellence.     As the Operations Support Team Lead,   you’ll   oversee day-to-day execution, champion transformative improvements, and empower a team of approximately ten Tier 2 mission operations staff. Your focus will be on   maintaining   platform resilience, efficiency, and high availability, while driving operational rigor for major mission events.     You will lead predictive analytics initiatives, outage readiness planning, and collaborate with technical and business leaders. As a trusted partner to our   customer and end users , you will foster a culture of accountability, learning, and high performance.

Direct leadership of operations support teams to ensure high-quality service delivery and strong operational performance.  Strategic oversight of incident management, change management, system capacity planning, and operational readiness.  Executive-level reporting on performance, risks, and mission-critical improvement initiatives.  Development and tracking of key operational metrics including availability, incident response, and customer impact.  Cross-functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery.  Join us. The world   can’t   wait.         You Have:     8+ years of experience with progressive IT operations leadership managing technical teams Experience leading operations support, production operations, or IT operations functions including incident response, problem management, operational monitoring, and service management practices TS/SCI clearance with a polygraph Bachelor’s degree    Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date    Nice If You Have:     Experience supporting large, mission‑driven organizations or high‑availability environments  Experience with military or federal agency mission operations tactics, techniques, and protocols (TTPs) Experience with network engineering, systems administration, and operational tools such as Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, or Confluence Possession of excellent leadership, communication, and stakeholder‑management skills Master’s degree Security+ CE, SSCP, CCNA-Security, or GSEC Certification     Clearance:    Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is   required .

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience,