Commercial Operations Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

And Competencies Strong analytical and problem-solving skills, with excellent attention to detail and a commitment to accuracy. 2–3 years’ hands on experience of Microsoft Power BI and Power Automate ; experience with other Power applications and Python is beneficial. Advanced proficiency across advanced Microsoft Office PowerPoint, Advanced Excel, with an understanding and interest in automation tools such as Copilot Lite and Full. Able to interpret operational data, identify trends, and translate insights into actionable recommendations & effective written, verbal, and interpersonal communication skills. Knowledge of Lean Six Sigma methodology a plus. Also, working knowledge of finance relevant to commercial operations, including revenue recognition, billing, and AR. Effective written, verbal, and interpersonal communication skills. Highly organized, with strong time management and multitasking abilities. & collaborative team player who builds effective relationships, works independently, and supports teammates. Self-motivated, accountable, and able to use their initiative.& basic understanding of capital markets, ratings, and the relevant regulatory/compliance environment (preferred). Able to independently manage complex operational cases, identify risks, and recommend resolution paths. Strong stakeholder management, coordinating across Sales, Billing, Pricing, and cross-functional teams.

Bachelor’s degree (or equivalent) required; Fluency in spoken and written English is essential.

Execute controls to monitor data quality and process performance, identify root causes, and provide insights for continuous improvement. Manage assigned portfolio and Support Sales teams to ensure smooth transition to the new digitized workflow. Support Sales teams with post-handover operational activities, enabling them to focus on client relationship management and business development and manage mandates from handover through billing, ensuring timely process execution and a seamless client experience. Handle Sales team inquiries regarding Customer Profile, unique identifiers, and related issues. Deliver premium customer service by responding to issuer inquiries and interacting with clients regarding operational matters and disputes. Partner with Sales, Global Middle Office, Pricing, Billing, and Collections to resolve Unbilled revenue, aged Accounts Receivable, and other commercial operational issues. Identify and raise issues requiring Manager/AVP/Senior Management involvement and provide briefing memos/support. Prepare and maintain operational reports and commercial data to support decision-making, performance monitoring, and issue resolution. Proactive enough to Identify opportunities to improve processes, Salesforce data quality, operational efficiency, and the overall customer experience, including the use of AI tools and automation solutions where appropriate. Build strong