Lead Software Engineer: ServiceNow & GenAI – Now Assist (HYBRID)

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. HYBRID Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment . HUB LOCATIONS: Bloomington, IL ; Richardson, TX; Tempe, AZ; or Dunwoody, GA SPONSORSHIP:  Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Grow Your Skills, Grow Your Potential Responsibilities Enterprise Technology (ET) Claims is seeking a Lead Software Engineer to design and implement solutions that improve the end-user experience, increase operational efficiency, reduce manual effort, and help Claims software product teams operate more effectively. This is an exciting opportunity to work across ServiceNow, AI, automation, observability, and other enterprise technologies. The engineer will receive prioritized threads of work and be responsible for taking them from technical analysis and design through development, implementation, and support. A significant focus will include ServiceNow Reporting and Analytics, Now Assist, Virtual Agent, ServiceNow AI Agents, automation, and emerging Model Context Protocol (MCP) capabilities. While ServiceNow will be a major part of the role, this position requires broad software engineering skills and the ability to work across multiple platforms and technologies, including Salesforce and cloud-based environments Some Responsibilities May Include: Develop solutions that improve the end-to-end user experience , from the workstation and connectivity through the applications and services users rely on. Build reusable capabilities that improve product-team Run efficiency, reduce operational toil, strengthen diagnostics, and automate repeatable support activities. Design and develop ServiceNow solutions including reporting, analytics, workflows, integrations, automation, and operational dashboards. Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other emerging AI capabilities. Integrate ServiceNow with Salesforce, observability platforms, enterprise applications, cloud services, and on-premises technologies. Develop APIs, scripts, automation, and software components that support enterprise-scale solutions. Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments. Take assigned engineering work from design through implementation, documentation, and production support. Apply DevOps, observability, reliability, and software engineering best practices. Collaborate with product teams, platform teams, infrastructure teams, support organizations, and business partners.

We Are Seeking Candidates With:  ServiceNow Engineering Expertise — Strong hands-on experience with ServiceNow reporting/analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities. Software Engineering & Integration — Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations, automation, and reusable solution design. AI & Automation Engineering — Ability to apply Now Assist, AI Agents, MCP, workflow automation, and intelligent tooling to improve support and operational processes. Technical Problem Solving — Ability to take an assigned problem,