Early Career Consult Program – Network Support Associate

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Your Role   As a Network Support Specialist, you will help ensure the availability, performance, and security of enterprise network environments. Working in a complex, multi-vendor environment, you will be responsible for monitoring, maintaining , troubleshooting, and supporting network infrastructure that enables business-critical operations. You will collaborate with engineers, service teams, and customers to resolve issues, implement changes, and continuously improve network reliability and performance.

Monitor and manage network performance, availability, and operational health.   Troubleshoot network connectivity, performance, routing, switching, and configuration issues.   Support the installation, configuration, and maintenance of network hardware and software.   Execute routine network changes and participate in change management and review processes.   Maintain and support secure network connectivity, including VPN and WAN technologies.   Investigate network incidents, perform root-cause analysis, and implement corrective actions.   Gather diagnostic information and escalate complex issues to senior engineering teams when needed.   Support network-security policies and help identify and address security risks and vulnerabilities.   Document network configurations, troubleshooting activities, operating procedures, and recurring issues.   Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.   Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.   Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of  vaccination  to align with their respective COVID-19  vaccination  policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who Your Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Foundational experience supporting enterprise network environments with routing and switching technologies.   Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.   Ability to monitor and manage network availability, performance, and capacity.   Experience troubleshooting network performance, connectivity, and configuration issues.   Familiarity with WAN technologies, VPNs, and secure network connectivity.   Understanding of network security concepts, risks, and vulnerabilities.   Ability to install, configure, and support network devices and infrastructure components.   Foundational experience handling network incidents, service requests, and operational support activities.   Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.   Experience documenting configurations, procedures, and troubleshooting activities.   Strong communication and customer support skills.   CCNP certification or equivalent networking knowledge.   Familiarity with ITIL processes and operational best practices.

Experience with BGP and advanced routing technologies.   Experience