Sr Product Manager (Tech), SCOT-AIM

Amazon’s SCOT-BizOps AI team is looking for an experienced Sr Product Manager (Tech) to conceptualize, articulate, and develop state of the art technology to measure and improve the shopping experience of every Amazon customer. The BizOps-AI team is a part of Amazon’s Supply Chain Optimization Technology (SCOT) organization, whose charter is to deliver the best possible customer experience and improve supply chain outcomes while maximizing the return on our inventory investment, fulfillment assets, and transportation network. We are never satisfied with the status quo and are convinced that there is always opportunity to innovate on behalf of customers. Unlike brick and mortar stores where it is challenging to capture customer interest in a product unless they actually purchase the item, e-commerce offers the unique advantage of capturing customer "glance views" even if they don't convert to sales. Glance views, or GVs, are a leading indicator of potential future demand and allow us to capture a comprehensive set of data points (eg. price, delivery speed) to understand what we showed the customer and the resultant customer behavior. Amazon uses GV data to metricize and improve key performance indicators for customer experience like availability and promised delivery speed. The person in this role will own Tier-1 CX and Supply chain metrics that provide stakeholders across Amazon with deep insights to identify and resolve defects. These metrics answer questions like: Was Amazon in stock on an item when customers were viewing it? Was the inventory in a location from where it could be immediately picked, packed, and shipped out to the customer? If not, what was the root cause? Your products will simplify the Business operations associated with these metrics, right from extracting insights from data, identifying opportunities for improvement, working with partner teams to deliver automated and scalable solutions, and providing regular performance/progress updates to stakeholders. You will build AI-powered solutions to automate repetitive tasks such as insight generation, identifying defects, debugging issues, developing/improving solutions for new use-cases and deploying fixes in production. This will involve managing the data infrastructure, software applications and CX interfaces. The products you build will have a worldwide user base, spanning across multiple organizations that play a role in Amazon’s supply chain and the shopping experience we deliver to customer. You will own the process of first understanding what information is valuable to our internal customers and then working closely with our business intelligence, data engineering, and research science teams to deliver products that meet our customers’ needs in the long term. You will always be challenged to think several steps ahead so that the solutions you are building today will scale well with future growth and without adding excessive operational overhead. You will help define the product roadmap, serve as the voice of the customer, and champion your products across Amazon. You will work with worldwide retail category and supply chain operations teams, in-house scientists, other product managers, and software teams to define new features and products. You will analyze the potential customer and financial impacts, select the most promising ideas, prioritize them, and create a cohesive roadmap that makes the best use of available resources. You will also evangelize new features to our internal customers, working to accelerate feature adoption, track the realized impacts, and communicate results with senior leadership. This is a highly visible role and will require regular interaction and communication with senior leaders. You must have the experience and capability to prepare documentation for senior executives and align your roadmap with Amazon’s strategic objectives. Excellent written and verbal communication skills are a necessity. Successful