Program Manager, Central Operations

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture. Amazon's Japan Last Mile (AMZL) Central Operations team is looking for a results-oriented Program Manager to join the Intra-week Planning (IWP) team. This role sits at the intersection of supply chain planning, operational execution, and cross-functional coordination. You will own end-to-end program management for intra-week planning mechanisms that drive delivery performance across the JP AMZL network. The IWP team is responsible for short-horizon demand and capacity planning, ensuring the network meets customer promise while optimizing cost. As a Program Manager on this team, you will design, build, and continuously improve planning processes and mechanisms, partner with Science, Product, Finance, and field operations teams, and drive operational planning cycles that directly impact millions of customer deliveries. 職務概要（About the Role） AmazonのJapanラストマイル（AMZL）セントラルオペレーションチームでは、週内計画（Intra-week Planning / IWP）チームに参画いただける、成果志向のプログラムマネージャーを募集しています。本ポジションは、サプライチェーン計画、オペレーション実行、およびクロスファンクショナルな連携の交差点に位置する役割です。JP AMZLネットワーク全体の配送パフォーマンスを推進する週内計画メカニズムについて、エンドツーエンドのプログラムマネジメントを担当いただきます。 IWPチームは、短期的な需要予測とキャパシティ計画を担い、コストを最適化しながらお客様へのお届け約束を確実に果たすことをミッションとしています。本ポジションでは、計画プロセスやメカニズムの設計・構築・継続的な改善を行い、サイエンス、プロダクト、ファイナンス、フィールドオペレーション各チームとパートナーシップを組みながら、数百万件のお客様配送に直接影響するオペレーション計画サイクルを推進していただきます。 Key job responsibilities 1. Supply Chain Planning & Forecasting: Own programs that improve intra-week demand forecasting accuracy and capacity allocation across the JP AMZL network. Translate forecasts into actionable operational plans. 2. Process Optimization: Identify inefficiencies in current planning workflows, design scalable solutions, and drive implementation. Establish mechanisms to sustain improvements over time. 3. Mechanism Building: Design and implement recurring operational mechanisms (WBRs, deep dives, escalation paths) that enable the team and stakeholders to inspect, learn, and act. 4. Cross-Organization Stakeholder Management: Serve as the connective tissue between field operations, central planning, science, product, and finance teams. Influence without authority to align priorities and drive outcomes. 5. Product Launches: Coordinate the planning and rollout of new products, tools, and process changes into the operational network. Manage launch readiness, risk mitigation, and post-launch validation. 6. Operational Planning Cycles: Drive team contributions to OP1/OP2, quarterly guidance (QxG), and other planning cycles. Develop narratives, define goals, build plans, and track commitments. 7. Data Analysis & Reporting: Perform quantitative analysis to support decision-making. Build and maintain dashboards, reports, and metrics that provide visibility into planning performance and program health. 主な職務内容（Key Responsibilities）