Commercial Excellence Analyst - Coating Services

The Commercial Excellence Analyst supports the Coatings Services commercial organization through business intelligence, commercial analytics, customer insights, and operational support. You will provide the reporting, data, and insights needed to improve decision-making, increase sales productivity, and support profitable growth. You will work cross-functionally with Commercial, Marketing, Finance, Operations, and Leadership to improve commercial effectiveness through reporting, Voice of Customer programs, CRM support, and strategic business initiatives.

Develop and maintain commercial reporting, dashboards, and business intelligence tools that provide visibility to pipeline performance, revenue, customer profitability, forecasting, and key commercial KPIs while identifying trends and actionable business insights. Manage Voice of Customer and customer insight programs, including customer surveys, feedback analysis, trend reporting, customer segmentation support, and identification of opportunities to improve customer retention and satisfaction. Support commercial operations through lead and website inquiry management, CRM data quality, customer and account maintenance, and recurring sales and business review reporting. Provide analytical support for Commercial Excellence initiatives by conducting data analysis, measuring business performance, and supporting pricing, sales operations, process improvement, and growth-related projects. Partner with Commercial, Marketing, Finance, and Operations teams to translate business data into actionable insights that improve decision-making, sales productivity, and commercial effectiveness. Drive continuous improvement of commercial processes, reporting tools, and data governance practices to increase efficiency, consistency, and visibility across the organization.

Bachelor's degree in Business, Analytics, Finance, Marketing, Economics, or related field 2+ years of experience in commercial analytics, sales operations, business intelligence, or related functions Experience with Excel, Salesforce, Power BI, or similar reporting tools preferred Ability to translate data into actionable business insights Experience creating dashboards, visualizations, and presentations that communicate complex data to business audiences. How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

PPG: WE PROTECT AND BEAUTIFY THE WORLD ® Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.  The PPG Way 2030    We are customer champions   Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.  We act with purpose and speed   Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.     We are excellent operators   Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.    We compete to win   Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.  We are PPG proud   Strong. United. Passionate. We work safely, act