Sr. Solution Architect- Solution support

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 About this opportunity!

This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions.  The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes.  As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs). You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance.  This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.   What you will do •    Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery. •    Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity. •    Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities. •    Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process. •    Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts. •    Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections. •    Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services. •    Customer consultation handling on Solution level  •    On-site (Customer Office) working embedded within customer Operations team. To be successful in the role, you must have: 
 •    Excellent Communication & Relationship Management •    Proactive Problem Solving •    Adaptability & Resilience •    Technical Mastery •    Creativity & Innovation •    Excellent Customer Relationship Management skills.  •    Very strong personal interaction skills and good communication capabilities.    Experience required :   12-15 Years Relevant exp   The Skills You Bring   •    4G/5G Packet Core, SAPC/CCPC,PCG, NRF, CCRC, SC   and cloud infrastructure. •    Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components •    Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments. •    Fault Isolation & Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time. •    Change Management: Hands-on experience in managing change control processes within customer support, especially during solution handover and deployment. •    Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction. •    Business Acumen: Proven ability to identify business opportunities and promote