Incident Shift Lead (Incident Management)

Accrue up to an extra 12 days of leave per year through our Life Days program. Work with world leading technology business at the forefront of innovation. We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.   Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities The Digital Modernisation (DDM) Service Management team at Leidos Australia has an opening for an Enterprise Operations Centre Shift Leader to work at our Defence Network Operations Centre (DNOC) in Canberra, ACT. Operating on a rotating 12-hour shift roster, the Enterprise Operations Centre (EOC) delivers around-the-clock, after-hours monitoring and incident management that keeps critical environments stable and available. As Shift Leader you will lead the team on shift, own the quality and timeliness of all work completed during your rotation, and set the standard and culture for your shift.

Lead and coordinate the EOC team across a 12-hour rotating shift roster, ensuring all monitoring, incident management and operational tasks are delivered to a high standard in line with policies and procedures, including setting the culture, standards and ITIL-aligned ways of working. Provide after-hours environmental monitoring, proactively identifying, responding to and escalating events to maintain stability, availability and continuity of services. Own end-to-end management of high-priority (P1/P2) incidents, including triage, technical coordination, stakeholder communication, escalation, decision-making as the senior on shift, and post-incident reporting. Oversee and ensure timely, accurate completion of routine operational tasks and service requests (e.g. file restores, mailbox restores) within agreed SLAs. Produce and maintain high-quality shift reports, handover documentation and incident records, ensuring continuity across shifts and clear audit trails. Coach and support team members while driving continual service improvement by identifying recurring issues, reinforcing process adherence and recommending preventative actions. About You and What You'll Bring Demonstrated experience in an IT operations, network/security operations centre (NOC/SOC) or service desk environment, including after-hours / shift-based work. Proven experience leading or coordinating teams and/or managing major / high-priority incidents through to resolution. Strong working knowledge of incident, problem and change management processes (ITIL-aligned). Experience with monitoring tools and operational tasks such as backups and restores (file and mailbox restores). Excellent communication, decision-making and stakeholder-management skills, with the ability to remain calm and lead under pressure. Willingness and availability to work a rotating 12-hour shift roster, including nights, weekends and public holidays. Desirable ITIL certification. Prior experience working in a Defence or other secure / regulated environment. This role does require the successful applicant to be an Australian Citizen and hold an NV-2 security clearance. Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone