Workplace Concierge & Reception

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat. What this opportunity involves: Be the heartbeat of One J&J's Sydney HQ workplace experience, creating warm, memorable moments for every person who walks through the door while ensuring the workplace operates seamlessly through proactive service delivery, coordination, and facility support. The Workplace Concierge & Reception is the face of J&J's workplace, combining exceptional hospitality with operational excellence. They create first impressions that last, deliver vibrant activations, maintain visible presence across floors, and ensure the workplace runs smoothly through effective facility coordination and issue resolution. This role requires a genuine passion for people, keen attention to detail, and the ability to balance welcoming warmth with operational precision. Key Responsibilities include: Deliver Flawless Hosting & First Impressions Shape a warm and professional arrival experience for all visitors, employees, and contractors across all touchpoints, including the lobby, Visitor Centre, and workplace floors. Create memorable first impressions by coordinating closely with security and vendors to prepare for VIP arrivals, large group visits, and formal engagements. Bring a curious mindset to deliver surprise and delight in every stakeholder and guest engagement. Be an expert at solving guest problems, assisting with requests such as local dining options, amenities, and transport information. Provide reception coverage as part of a shared roster, ensuring seamless front-of-house service during peak periods, breaks, absences, and vacation coverage. Manage visitor registration, security screening coordination, guest sign-in/sign-out procedures, and badging processes as required. Answer and direct incoming calls promptly and professionally, taking messages and transferring calls as appropriate. Respond to general inquiries about building facilities, meeting rooms, employee locations, and workplace services. Maintain reception area presentation, ensuring tidiness, brand materials are current, and amenities are stocked. Monitor and manage reception technology systems, including phone systems, visitor management software, and booking platforms. Own End-to-End Event & Activation Delivery Plan, coordinate, and execute J&J's workplace events and activations calendar, ensuring alignment with the company's culture, values, and strategic goals. Support the development of a structured annual program of activations, wellness initiatives, seasonal celebrations, and recognition rituals that bring vibrancy and connection to the workplace. Assist with the setup, delivery, and pack-down of events, ensuring all elements, including space readiness, signage, catering, and AV, are flawlessly executed. Coordinate with catering, AV, and other vendors to ensure seamless service delivery. Develop and maintain playbooks and