System Development Engineer, Secure Endpoint Connectivity, CS Security

Do you want to secure Amazon's most customer-centric experiences? As a Systems Development Engineer on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day. You'll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with engineers across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences. You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint. Key job responsibilities You will own the design, implementation, and operation of systems and infrastructure that secure Customer Service endpoints. You will dive deep into complex technical problems—debugging issues across operating systems, networking layers, and cloud services—and deliver solutions that are both secure and reliable at scale. You will define and execute on technical solutions that deliver value to our customers quickly and sustainably. You will contribute to technical planning, identify opportunities to improve our systems, and drive projects from design through deployment. You will partner with other engineers, data professionals, and product and program teams to build cohesive solutions that secure Customer Service's endpoints. A day in the life You will spend your time writing code, building automation, and operating the systems that keep Customer Service secure. You will troubleshoot production issues, conduct code reviews, and contribute to architectural decisions. On a regular basis, you will collaborate with your team to tackle the biggest technical challenges and participate in operational reviews to ensure our systems meet their availability and security goals.

We are a team dispersed across multiple locations, but mainly in Seattle, Toronto, and Austin. As a security team responsible for products used day in and day out by Customer Service, we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service, we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless