VP Client Technical Support II

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title VP Client Technical Support II About your role: As the Vice President, Client Technical Support, you will lead a globally distributed client technical support organization across North America and APAC providing strategic support and partner-facing service functions for our Financial Solutions business.  You will work across clients, internal partners, and enterprise stakeholders to strengthen global service delivery, optimize partner relationships, and improve operational performance by aligning regional execution, service standards, and operating rhythms to deliver consistent client outcomes. This role is critical to advancing tailored consulting and support capabilities while fostering innovation and continuous improvement across the organization.

Lead 24x7x365 production support operations for multiple lines of business, ensuring timely incident response, service continuity, operational quality, and measurable performance outcomes. Design and execute a transformation of the service delivery model to an artificial intelligence (AI)-first operating approach, improving issue prevention, intelligent routing, resolution speed, associate productivity, and service economics. Build and scale a segment-based servicing model that aligns support motions, service levels, and coverage strategies to client complexity, revenue profile, product adoption, and business needs. Lead across multiple geographies, building organizational alignment and decision-making discipline that support high-performance global operations. Partner with Product, Product Development, and Enterprise Technology Group leaders to define and deliver technology-first support capabilities, including self-service, automation, predictive insights, and digital workflows that improve client experience and operational margin. Lead segmentation and service model redesign efforts that improve alignment between client needs and support delivery, enabling differentiated service experiences while optimizing capacity, productivity, and margin performance. Define global governance, performance measures, and adoption plans for new support capabilities, ensuring transformation initiatives deliver measurable improvements in service quality, client satisfaction, and operating leverage. Influence senior leaders across the global peer group to align on common service strategies, governance models, and platform investments that improve consistency, efficiency, and long-term support performance. Advocate for focused investment in common global capabilities that strengthen scalability, reduce fragmentation, and improve service delivery across regions and lines of business. Lead the Partner Optimization and Support teams, providing tailored consulting services and support to clients and internal partners. Drive excellence in the professional services group dedicated to optimizing partner relationships. Establish and manage performance benchmarks, service metrics, governance routines, and documented processes that improve accountability, repeatability, automation, and customer satisfaction. Oversee budget, revenue, expense, and cost management activities for the support organization while identifying opportunities to improve efficiency and reduce total cost of support. Lead, coach, and develop a team of directors and senior leaders across multiple locations and time zones, building succession plans and a culture focused on execution, collaboration, and