Service Delivery Manager - Supply Chain Management 4D

Service Delivery Manager - Supply Chain Management Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Lead logistics operations by managing demand forecasts and supply plans for containers and spare parts.

Align with clients on baseline statistical forecasts, assumptions, and exception handling.

Gather inputs from sales and marketing to refine forecasts based on business activities and market dynamics.

Consolidate lifecycle updates, risks, opportunities, and priorities to support accurate demand planning.

Refine operational forecasts across multiple aggregation levels and time horizons.

Analyze historical sales trends and demand drivers to develop and evaluate statistical forecast models.

Support monthly S&OP and weekly forecast meetings with actionable insights.

Maintain a consolidated view of supply inputs across containers and spare parts.

Maximize fulfillment using prioritization logic for constrained capacity scenarios.

Leverage supply planning optimizers and inputs to meet demand and mitigate shortfalls.

Plan spare parts inventory to ensure faster turnaround for repairs.

Drive weekly supply review meetings and support cross-functional alignment.

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management Certifications Azure Data Engineering (DP-203) - MicrosoftMicrosoft, Certified Professional Services Marketer (CPSM) - Society for Marketing Professional Services (SMPS)Society for Marketing Professional Services (SMPS), Microsoft Azure Data Fundamentals - MicrosoftMicrosoft, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement - SAPSAP Required Skills BlueYonder Demand Planning, Contract Management, Financial Management, Inventory Management, Kinaxis, O9 Demand Planning, Procurement, Supplier Management, Supply Chain Management (SCM) Language English, English Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - Supply Chain Management Remote Type - Office Work Shift - Day Job (China) Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global enterprises solve business challenges that matter  •     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •     Thrive in a values-driven culture – Our