Product Portfolio Operations Director, CCB Finance Product & Transformation

Bring your leadership, operating rigor, and strategic execution skills to a high-impact role that helps shape how finance products deliver outcomes at scale. You will work closely with senior leaders to align priorities, accelerate delivery, and strengthen the operating cadence across a complex, matrixed environment. As a Product Portfolio Operations Director at JPMorganChase within Consumer & Community Banking Finance Product and Transformation, you will lead portfolio operations and strategic execution across multiple finance product areas and partner portfolios. You will enable clear decision-making, executive-ready communications, and measurable progress against enterprise priorities, while helping leaders drive change management and organizational effectiveness. You will also support talent and engagement outcomes for a product organization, ensuring teams stay focused on what matters most.

Serve as chief of staff to the head of product, driving executive action tracking, meeting preparation, decision follow-through, and leadership communications Coordinate cross-product initiatives, aligning plans, roadmaps, metrics, and best practices with finance and partner leadership teams Produce executive-ready updates and materials that clearly communicate progress, trade-offs, risks, and decisions needed Drive portfolio prioritization and investment trade-off discussions, articulating options and expected benefits in a clear, outcomes-focused way Lead change management coordination across product, technology, data, design, and key partner functions to improve execution and adoption Shape enablement strategies for new tools and ways of working for a large finance employee population, focusing on adoption and measurable impact Operate as a front door and triage point for forecasting transformation work, ensuring clear intake, alignment, and delivery coordination Track and report productivity outcomes, translating improvements into insights that inform reinvestment and resourcing decisions Benchmark portfolio operations against leading product organizations and apply improvements to portfolio cadence, governance, and reporting Lead, coach, and develop a small team responsible for portfolio management, metrics, and reporting, setting high standards for quality and execution Required qualifications, capabilities, and skills Formal training or certification on product portfolio operations concepts and 10+ years applied experience Three years of experience leading and developing teams, including setting priorities, coaching, and driving accountability Demonstrated ability to execute cross-portfolio initiatives in complex, matrixed organizations with multiple senior stakeholders Proven track record delivering strategic initiatives within finance, data, or product management environments Advanced stakeholder management skills, with the ability to influence outcomes, manage trade-offs, and drive alignment across functions Strong executive communications skills, including concise writing, storytelling, and creating leadership-ready materials Bias for action and sound judgment when operating with incomplete information, ambiguity, or shifting priorities Strong analytical and operational rigor, including defining metrics, tracking outcomes, and improving operating cadence Proficiency with common work management and productivity tools (for example, Jira, Excel, and PowerPoint) and the ability to learn modern data platforms quickly Preferred qualifications, capabilities, and skills Experience supporting finance modernization, forecasting transformation, or process and controls modernization initiatives Experience building and running portfolio operating cadences (for example, objectives and key results, quarterly planning, and governance routines) Familiarity with modern data platforms (for example, Databricks) and AI-assisted tooling to improve workflow productivity Experience partnering with legal, risk,