Senior Manager, Enterprise Governance & Control – Client Experience & Colleague Experience

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview Enterprise 1B is a governance and control function that enables the businesses and corporate functions it supports to identify, understand, manage, and mitigate risks in alignment with the Bank’s strategy and risk appetite. This role supports Global Client Experience and Colleague Experience, which are part of Global Corporate Services. Global Corporate Services brings together enterprise-wide capabilities spanning client and colleague experience, transformation, enterprise real estate, marketing, Global Corporate Affairs, enterprise AI, and Enterprise 1B to help TD move faster, drive change, engage colleagues, and deliver a more connected and More Human client experience.

Enterprise 1B is hiring a Senior Manager, Governance & Control to lead the 1B governance and control relationship for Global Client Experience and Colleague Experience within Global Corporate Services. Global Client Experience leads the Bank’s enterprise approach to delivering consistent, client-centric experiences by setting strategy and priorities and enabling coordinated execution across TD. The group also owns the enterprise Client Experience (CX) Standard, which establishes consistent expectations and accountabilities for how client experience is delivered across the Bank. Colleague Experience, in turn, leads the Bank’s strategy for creating meaningful, consistent colleague experiences through recognition, connection, engagement, events, and culture-building initiatives. The Senior Manager, Governance & Control will lead the 1B relationship for these groups, advise and influence senior leaders, and enable the business to achieve its evolving mandates while navigating risk and control requirements. The role will lead the continued development of fit-for-purpose risk and control programs and provide oversight and effective challenge to help the business identify, manage, and escalate significant and emerging risks in alignment with the Bank’s risk appetite. Key Responsibilities ·Lead the Governance & Control relationship for Global Client Experience and Colleague Experience and serve as a trusted adviser to senior leaders. Advise on and oversee the risk and control priorities and practices for the supported groups. Lead the oversight and effective challenge of the application of relevant enterprise risk, governance, and control frameworks, standards, policies, and procedures, including those related to Operational Risk, Regulatory Compliance, Privacy, and other applicable risk areas. Lead and oversee the continued build-out and maturation of risk and control programs, including governance forums, risk reporting, oversight practices, and escalation pathways. Maintain a strong understanding of emerging risks and issues across the supported groups and escalate areas of concern as appropriate. Provide risk and control advice and effective challenge on material strategies, initiatives, risk assessments, and business decisions. Provide oversight and effective challenge on significant issues and business-owned remediation, including root cause analysis, remediation plans,