AI Business Process Specialist, Public Sector

Join Microsoft Canada's AI Business Process (AIBP) Specialist team and help reinvent how the public sector serves Canadians. As a Business Applications Specialist covering Western Canada's provincial governments and public health accounts, you'll drive end-to-end business transformation — bringing CRM, ERP and low-code solutions to the leaders modernizing citizen services. You'll work side by side with the Account Team and Customer Success team across the full sales cycle, from territory and account planning through competitive procurement to close, building trusted relationships with deputy ministers, CxOs and program leaders while orchestrating across partners and systems integrators to deliver the One Microsoft narrative. This is a high-impact role with real autonomy and executive visibility, supported by a dedicated specialist community and by teammates who want you to win. If you're energized by complex, high-value transformation work — and by seeing your results show up in the services people rely on every day — this is where that work happens.

Customer Engagement Qualifies and advances sales opportunities using the Microsoft Customer Engagement Methodology (MCEM), applying established sales frameworks, AI-powered insights, and best practices to drive customer outcomes. Collaborates across the Account Team Unit (ATU), Customer Success Unit (CSU), Global Partner Solutions (GPS), Industry Solutions Delivery (ISD), and partner ecosystem to orchestrate opportunities throughout the sales lifecycle. Builds trusted relationships with customer and partner stakeholders, gaining alignment on business priorities, transformation goals, success criteria, and desired outcomes. Drives customer-centered sales strategies that align Microsoft Security and AI solutions to customer priorities, accelerating digital transformation while maintaining trust, compliance, and security standards. Engages partners throughout the sales process to strengthen co-sell motions, increase partner attach, and accelerate customer value realization. Reviews customer and partner feedback, identifies risks, and develops action plans to improve customer satisfaction, engagement, and business outcomes. Sales Execution & Pipeline Management Identifies, qualifies, and advances opportunities to grow Microsoft solution adoption, consumption, and revenue within an assigned territory or customer portfolio. Leverages AI-driven insights, consumption data, renewal signals, usage trends, and market intelligence to prioritize opportunities and maximize impact. Maintains pipeline accuracy and forecasting discipline using Microsoft sales systems, tools, and processes to ensure predictable business performance. Partners with internal stakeholders to review pipeline health, assess risks, and execute strategies that support achievement of sales and consumption targets. Monitors customer adoption and utilization trends to identify expansion opportunities, drive solution value realization, and improve renewal outcomes. Coordinates partner and cross-functional resources to accelerate deal progression and ensure seamless handoffs across the customer lifecycle. Sales Strategy & Market Development Develops and executes sales strategies aligned to customer business objectives, market opportunities, and solution area priorities. Applies market intelligence, whitespace analysis, and predictive insights to identify growth opportunities, competitive differentiators, and emerging customer needs. Partners across Microsoft teams to design and position AI- and cloud-powered solutions that support customer transformation initiatives. Contributes to territory planning and execution by identifying gaps, driving market engagement, and aligning sales motions to strategic priorities. Evaluates industry trends, customer challenges, and competitive dynamics to inform business decisions and strengthen Microsoft's market position. Drives cross-functional collaboration to