Infrastructure Support Engineer

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are seeking multiple dedicated Infrastructure Support Engineers to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies.   Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services.   We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.

Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently, resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors' junior engineers and may being mentoring peer engineer. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have:   Bachelor's degree; OR 4 years of relevant education and/or experience. 4 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries   What Sets You Apart Operating systems & virtualization: Microsoft Windows Server, Linux (Red Hat), and VMware experience. Network services: Strong knowledge of TCP/IP, DNS, and DHCP. Cloud platforms: Experience with Azure, AWS, and hybrid cloud environments. Containerization: Experience with Docker and Kubernetes. Monitoring & observability: Familiarity with Dynatrace, Splunk, Datadog, or AWS CloudWatch. Mainframe & z/OS: Foundational support experience with z/OS, batch processing, and core infrastructure services. ITSM tools: Experience with ServiceNow or Jira Service Management and Incident, Change, and Problem Management. SRE