Services Segment Manager III

Services Segment Manager III This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition: Responsible for the overall management of a service segment of significant scope and complexity at the worldwide level . Includes but is not limited to development, implementation and governance of service portfolio lifecycle management, revenue growth programs through the appropriate routes to market . Includes but is not limited to influencing revenue, profit and/or Total Customer Experience goals for one or more service offerings. Management Level Definition: Apply subject matter knowledge to solve complex business issues and is regarded as a subject matter expert . Frequently contributes to the development of new ideas and methods . Works on problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing guidance to process improvements and establishing policies. Represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives.

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth. Responsible for revenue and margin contribution for a set of (more than one) solutions or services. Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value. Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business. Provides mentoring and guidance to peers and lower-level employees.

Required: Typically, 4+ years to establish proven track record in Service Business Management. Basic experience in one of the related disciplines of productizing services delivery, solution architecting or business planning prior to taking business management role. Knowledge and Skills: Medium knowledge of IT and services industry. Knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market. Problem detection and analysis of root cause. Demonstrated skills in planning and financial analysis. Medium level of planning, project management and change management skills. Project and change management training and certification