Digital Cloud Solution Architect - People Manager

Identifies and engages with customer technical decision makers while engaging sales team. Uses broad industry and professional knowledge to build credibility with customers. Leverages knowledge of resources and facilitates resolution of blockers. Orchestrates team resources and coaches team to maximize impact of customer engagements. Maximizes area-level capacity by coaching team to grow partner network within the Microsoft ecosystem. Builds knowledge of team by enabling learning. Oversees demonstrations of solutions and position solutions against competitors. Designs the approach of promoting product usage. Applies technical knowledge across multiple architecture projects to meet strategic business requirements. Sets expectations for team(s) around methodology and governance, and ensures that team identifies and/or minimizes business risks. Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Enables team to develop technical expertise and provide insights to internal teams. Fosters community sharing of stories and leveraging of pre-existing resources by encouraging the team to share learnings. Contributes content and drives feedback to improve overall team member experience. Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Architecture Design and Deployment Applies technical, industry, and enterprise knowledge across multiple, large architecture projects to meet strategic and tactical business and Information Technology requirements and resolve identified technical and organizational constraints. Guides team to shape and enhance customers' requirements. Coaches team on right use of Pilots and Proof of Concepts and moving customer from pilots to productive deployments. Sets expectations for team(s) around methodology and governance, and ensures that team identifies, communicates, and/or minimizes business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions. Driving Customer Success Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with future industry needs. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Participates in Microsoft-centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success. Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed. Looks across multiple customers for opportunities to consolidate and prioritize items across the business. Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform). Contributes to and holds team accountable to rhythm of business. Challenges team to identify opportunities for optimization. Represents high potential and sub-area initiatives (e.g. acceleration plans, scorecard).Drives One Microsoft mindset. Maintains communications with partners on highest potential customers to align technical resources to customer and customer cases based on account planning and priorities. People Management Managers deliver success through empowerment and accountability by modeling,