Customer Experience Program Management Manager

The Customer Experience Program Management Manager leads a team of Program and Project Managers responsible for executing T&M Emerson’s Customer Experience strategy. In this player-coach role, you will mentor and drive accountability across the PM team while directly managing the Customer Operations portfolio and key strategic initiatives. Working across strategy, operations, data, and execution, you will establish delivery standards, oversee governance and prioritization, and align regional needs with global CX objectives and systems. The role requires close collaboration with Marketing, Sales, Supply Chain, Global Operations, Finance, and IT teams, particularly in Austin, Texas. Regular overlap with U.S. Central Time business hours and flexibility in working hours are essential to support effective communication, planning, and decision-making.