Director, Commercial Experience Architecture & Engineering

Grade Level (for internal use): 13 The Role:   Director, Commercial Experience Architecture & Engineering The Team:   The Director of Commercial Experience Architecture and Engineering will lead the strategy, design, and delivery of Salesforce Sales Cloud capabilities. The role will collaborate with the wider Commercial Technology team, Finance Technology and Data teams to implement Sales Cloud solutions across the enterprise that are aligned to business strategy to accelerate revenue growth, improve productivity and create a unified commercial engine. Responsibilities and Impact:   The Commercial Experience Team, will design, build, and implement scalable Salesforce Sales Cloud solutions that accelerate revenue growth, improve seller productivity, and create a unified and data-driven commercial engine. Key focus areas will be: Optimize core Sales Cloud processes to reduce friction, shorten sales cycles, and directly accelerate revenue. Improve data quality and integration patterns to deliver accurate forecasting, actionable insights, and commercial predictability. Enhance seller productivity through automation, guided selling, and scalable enablement tools that increase win rates. Establish standardized, compliant, and reusable architecture to ensure consistent, secure, and scalable Sales Cloud solutions. Sales Cloud Strategy and Architecture Define scalable Sales Cloud design standards and global templates. Lead pipeline management, forecasting, territory management, and automation initiatives Standardize opportunity lifecycle processes globally. Seller Productivity and Automation Drive AI-driven lead scoring, next-best-action, and workflow automation Reduce manual touchpoints in sales processes. Improve CRM usability and adoption Data Integrity and Forecast Excellence Support data governance practices within Sales Cloud that pipeline hygiene and forecasting accuracy standards What We’re Looking For:   Basic Required Qualifications:   Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent professional experience in software architecture and development  10+ years of progressive experience in a leadership role managing Salesforce platforms, with a preference for multi-org governance experience in organizations with 5,000+ end users or equivalent complexity  Expert-level proficiency across multiple Salesforce Sales Cloud and a strong understanding of declarative and programmatic development strategies, including package development methodologies and enterprise architecture principles  Demonstrated experience establishing and operationalizing enterprise governance frameworks, including intake, prioritization, decision-right models, and escalation standards across complex, matrixed organizations  Proven ability to develop and manage technology portfolio oversight, including KPI definition, ROI measurement, value realization tracking, and capability rationalization across multiple business divisions or product towers  Experience leading cross-functional stakeholder alignment, multi-year roadmap planning, and release governance across large enterprises, including presenting technology strategy and investment decisions to senior and C-suite leaders  Excellent communication, stakeholder management, and negotiation skills, with the ability to influence and build consensus at all levels of the organization  Strong analytical and problem-solving skills with the ability to architect scalable, reusable solutions that meet both current and future business requirements  Additional Preferred Qualifications:   Experience with strategic roadmap development, including multi-year planning, capability gap analysis, and business case development for enterprise platform investments  Hands-on experience championing AI, automation, and data-driven innovation initiatives within a Salesforce environment  Prior experience in a $5B+ revenue organization