Communications Systems & Ops. Specialist
- Location
- San Jose
- Employment
- Full Time
- Work model
- On-Site
- Level
- Mid
- H-1B history
- 314 approvals (FY2023)
- Posted
About this role
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and role: Are you a systems thinker who loves turning chaotic processes into streamlined, automated workflows? The Global Communications team is seeking Systems & Operations Specialist to help maintain the tools, workflows, and operational processes that keep the organization running efficiently! This role will play a hands-on part in managing and improving the team’s Airtable environment, supporting workflow automation and reporting, coordinating vendor and purchasing processes, and maintaining accurate operational data. The ideal candidate enjoys working with systems, organizing information, solving process problems, and finding practical ways to reduce manual work. This is a highly collaborative role. You will work with Communications, PMO, Finance, Procurement, Legal, and other partners to keep information accurate, workflows moving, and teams connected. This is an opportunity for someone who wants to build experience at the intersection of business operations, systems, data, and communications . What you will accomplish: Airtable & Systems Operations Maintain and support the Global Communications Airtable environment, including tables, views, forms, fields, permissions, and automations. Keep Airtable data accurate, complete, and organized by following established standards and processes. Help update and improve existing Airtable workflows as team needs evolve. Support the intake and tracking of communications projects, vendors, requests, and other operational activity. Troubleshoot basic system issues and partner with more technical resources when additional support is needed. Help document how systems and workflows work so that processes are easy for others to understand and use. Support adoption of Airtable and other shared tools across the Global Communications team. Workflow Automation & Process Improvement Identify repetitive or manual processes that could be simplified, standardized, or automated. Build or maintain straightforward automations, notifications, reminders, and workflow steps using Airtable and other approved tools. Help test new workflows and make incremental improvements based on user feedback. Partner with PMO and Communications team members to translate business needs into practical system and process solutions. Look for opportunities to reduce duplicate work, improve visibility, and make information easier to access. Reporting & Data Management Maintain recurring reports, dashboards, and operational views used by the Communications team. Pull together information from Airtable and other business systems to support team and leadership reporting. Perform basic data validation and reconciliation to identify missing, inconsistent, or outdated information. Help maintains a reliable source of truth for projects, vendors, subscriptions, purchase orders, and other operational activity. Support the preparation of simple summaries and insights that help teams understand status, upcoming deadlines, and areas requiring attention. Vendor, Purchasing & Operational Support Support the coordination and tracking of vendors, contracts, subscriptions, purchase orders, and related operational requests. Maintain accurate records of vendor activity, renewal dates, commitments, and status. Work with