Business Risk and Controls Advisor I - Member Value

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a Business Risk and Controls Advisor – I , you will operate in the first line of defense, ensuring the effectiveness of risk and compliance management programs, risk analytics, and business operations. This role partners closely with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to advance key risk- and compliance-driven initiatives. You will support business leaders in adhering to the established risk framework and provide ongoing oversight of business controls, including RCSAs, evaluating control effectiveness, identifying control gaps or failures, supporting remediation efforts, and preparing for internal/external audits and regulatory exams. The position requires strong analytical skills to manage and interpret risk assessment data, leveraging critical thinking to produce meaningful, data‑driven insights for the first line of defense. Success in this role requires excellent communication and relationship-building skills, with the ability to influence senior leaders and collaborate across functions. A solid understanding of Governance, Risk, and Compliance (GRC) platforms is essential, and professional certifications such as CRCM, CERP, or similar designations are a plus. Strong attention to detail and a self‑starter mindset are key for thriving in this environment We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Advises the business on how to strengthen and manage their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Function or Line of Business Third Party Governance, or quality governance. Performs ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls. Performs risk data analysis, report preparation and trend analysis, utilizing business intelligence tools. Partners with business owners to assist them in the identification of control failures and assesses the impact. Assists with translating control deficiencies into action plans and facilitates effective and timely risk remediation through action plan oversight; provides recommendations to enhance governance practices in alignment with risk and compliance frameworks. Maintains processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases. Provides control oversight to ensure compliance with laws and regulations. Serves as a resource to team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of