Regional Critical Environment (CE) Program Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Critical Environment (CE) Program Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Program Manager, you will perform a key role in delivering and managing the critical environment infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

As a successful Regional CE Program Manager (CEPM), your performance objectives will include :  Providing direction, guidance, and oversight on projects, programs, and initiatives for the Critical Environment (CE) discipline of Data Center Field Operations (DCO). Regional view of datacenter application of Critical Environments Policy and Standards to drive consistency and best practice adoption. Own and drive resolution of identified gaps in CE programs to allow Data Centers (DC) to achieve more. Data Center Operations Program Management Provide project and program management oversight for region wide initiatives. Serve as the primary point of contact for field CE teams to submit feedback on the CE Program, to include process improvements, updates to standards documentation, tooling improvements/add, etc. Evaluate project scope and resource capacity expectations/asks/assumptions for CE related requests, projects, or initiatives. Operate as the central point of intake to track and prioritize the portfolio of projects impacting DC CE Operations. Provide governance, leadership, oversite, and management of regional level programs and initiatives Maintain project and program stakeholder and sponsor awareness Ensures the right resources and technical requirements are aligned to projects and that projects are staying within scope. Demonstrates conscientiousness on cost adheres to budget requirements. Driving cost/energy efficiency projects  Critical Environments Oversight Provide recommendations on new data center equipment designs, technologies, and construction methods. Lead, coach, and mentor DC CE Management teams conducting Root Cause Analysis (RCA) on incidents and outages to ensure presentation to leadership is ready, all aspects are accounted for, and lessons learned propagated to other sites. Provide additional on-site support to CE personnel as needed during incidents, critical work periods, etc. Monitor the campus/metro risk profile, advise on action plans to reduce overall level, and report/trend progress. Ensure sites are in compliance with Microsoft policies, standards, Technical Service Bulletins (TSBs), and guidelines. Assist with the establishment of new DC metro areas within the region by training and onboarding new CE personnel. Consult on CE related policies, standards, guidelines, and procedures to ensure they are up to date with current industry best practices, requirements, and learnings and