Analyst - Process Analytics - FCRM 5A

Analyst - Process Analytics - FCRM Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  Inviting applications for the role of Fraud Analyst_English_Onsite Milton Keynes!

Investigate potential credit card fraud cases using alerts generated by fraud detection systems; Respond to account inquiries from merchants and cardholders for one or more assigned clients; Review fraud detection queues and identify questionable activity in cardholder and merchant accounts; Analyze account, payment, and transaction history to support fraud investigations; Determine appropriate next steps in accordance with established fraud prevention processes and procedures; Contact customers and merchants to obtain additional information regarding suspected fraudulent charges; Complete lost or stolen card reports and block compromised accounts where appropriate; Transfer compromised accounts to prevent further losses and fraudulent activity; Create credit card replacement orders and complete related shipping documentation; Maintain accurate and complete documentation of investigation activities and case information; Support assigned clients by responding to SLA-defined fraud alerts and account inquiries; Identify suspicious cardholder and merchant transactions and take appropriate action to mitigate risk; Research and apply department policies, procedures, and fraud investigation methodologies; Ensure compliance with internal controls, policies, and applicable regulatory requirements; Collaborate with team members and stakeholders to support