Domain Lead - F&A - I2C 2

Domain Lead - F&A - I2C Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

1. Strategic Leadership

Develop and execute the global Invoice to Cash strategy aligned with organizational and financial objectives.

Lead transformation and digitization initiatives to enhance process efficiency, automation, and customer experience.

Set strategic KPIs and performance benchmarks (e.g., DSO, bad debt, cash conversion cycle) and drive continuous improvement.

2. End-to-End Process Oversight

Billing & Invoicing: Ensure accurate and timely billing processes across regions and business units.

Credit Management: Define credit policies, manage credit risk exposure, and oversee customer credit assessments and approvals.

Collections: Drive proactive collection strategies to reduce DSO and improve aging performance.

Cash Application: Oversee timely and accurate application of incoming payments to customer accounts.

Dispute & Deductions Management: Lead resolution of invoice disputes and deductions in coordination with sales, customer service, and legal.

3. Technology & Automation

Champion adoption and optimization of I2C tools (e.g., SAP, Oracle, HighRadius, BlackLine).

Implement AI, RPA, and analytics solutions to reduce manual work and enhance cash forecasting.

Ensure integration of systems with upstream/downstream processes (e.g., Order-to-Cash, Procure-to-Pay).

4. Team Leadership & Talent Development

Lead a global I2C organization with regional leads, managers, and specialists.

Create a culture of performance, accountability, and customer-centricity.

Identify skill gaps and invest in team development and succession planning.

5. Risk & Compliance Management

Ensure compliance with internal controls, SOX requirements, and global financial regulations.

Monitor and mitigate risks related to credit, write-offs, fraud, and financial reporting errors.

Partner with internal audit and compliance teams for regular reviews.

6. Stakeholder Engagement

Act as a key partner to Finance, Sales, Legal, and Operations leaders to align on revenue recognition, dispute resolution, and credit policies.

Work with Treasury and FP&A to forecast cash inflows and manage working capital efficiently.

Collaborate with IT and transformation teams on system enhancements and automation projects.

7. Reporting & Insights

Deliver accurate and timely reporting on cash collections, DSO, aged receivables, and bad debt provisions.

Use data analytics to identify trends, improve decision-making, and drive business insights.

8. Customer Relationship Management

Ensure a seamless, professional experience for customers in all billing and collection interactions.

Balance firmness in collections with long-term relationship management.