Strategy & Program Manager, Scaled Account Management

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Strategy & Program Manager, Scaled Account Management

We are seeking an innovative and results-oriented Strategy & Execution Lead to transform the way we support Account Management at scale. This is a critical role that will shape the future of our one-to-many account management model. The ideal candidate is a strategic thinker with a passion for design, a deep sense of empathy for both our merchants and our account managers, and a relentless drive to innovate and scale our operations globally. You will be responsible for leading the design, implementation and adoption of the systems, processes, and programs that will enable our pooled AM teams to deliver exceptional value to our merchants.

• Scaled Account Management Innovation: Championing a "one-to-many" mindset by designing and implementing automated, low-touch, and self-service solutions to support merchants serviced through our Pool Account Management teams.

• Design Thinking & AI Integration: Applying design thinking principles to re-imagine our systems and processes, with a strong emphasis on leveraging AI and automation to solve complex problems and create scalable workflows.

• Global Program Development and Adoption: Helping to shape and design our global Pool Operating model programs, ensuring that the tools and processes once piloted can be scaled and adopted by all account teams.

• Cross-Functional Advocacy: Acting as the voice of the Pooled Account Manager internally, ensuring that their needs and challenges are understood and addressed in the design of internal processes and programs.

• Global Pool leadership team: part of the global pool operating model leadership team, working side by side with a small group of senior commercial leaders

• 5-7 years of experience in a combination of a client-facing and business operations role such as Account Management, Sales/Business Operations, or Business Development, with a demonstrated focus on scaled or pooled customer segments.

• Strong background in program or project management, with a proven ability to lead complex, cross-functional initiatives from concept to execution and adoption.

• A deep understanding of design thinking principles and experience applying them to solve business problems, particularly in the context of systems and process design.Experience designing with and implementing AI, automation, and CRM tools (e.g., Salesforce, or similar) and a passion for leveraging technology to drive efficiency and scale.

• Excellent analytical and data-driven decision-making skills, with the ability to translate data into actionable insights and measure the impact of your initiatives.

• Exceptional communication and senior stakeholder management skills, with the ability to influence and drive decision making; collaborate effectively with a wide range of cross-functional teams.

• A resilient and adaptable mindset, with the ability to