Sr. Performance Accountability Specialist

The Role   The Senior Performance Accountability Specialist is a senior individual contributor who leads the most complex, sensitive, and high-risk performance accountability cases for   under -performing non-contract salaried employees across assigned region(s) or case types.   This role serves as a subject matter expert for the Performance Accountability function,   directly   partnering with managers, HRBPs, Legal, and regional HR leaders to deliver consistent, compliant, and high-quality outcomes across informal and formal stages.   In addition to expert case ownership, the role helps shape standards, refine tools and processes, mentor Performance Accountability Specialists, and strengthen the quality and consistency of the overall function.   What   You’ll   Do   Own end-to-end management of the most complex and high-risk performance accountability cases, including senior-level employees, repeat PFIs, cross-border or cross-entity matters, and cases with elevated legal or reputational exposure.   ​ Advise on   formal performance accountability standards, including policy interpretation, threshold decisions, documentation requirements, and case strategy. Partner closely with Legal and regional SMEs on country-specific requirements, including   works   councils, notice requirements, documentation standards, appeal processes, and exit-related considerations. Lead complex manager consultations, helping leaders navigate difficult performance situations, formal communications, and decision points with clarity, consistency, and sound judgment. Provide expert review and guidance on PFIs, letters, case documentation, and outcome recommendations to ensure quality   and   objectivity.   Strong judgment, discretion, and integrity in handling sensitive employee matters, including ability to   identify   and assess potential risk in sensitive employment situations.   Support sensitive employee and manager communications, including complex case messaging and exit coordination where   required .   Mentor and coach Performance Accountability Specialists by providing feedback on case strategy, documentation quality, stakeholder management, and application of standards.   ​ Identify   recurring themes, risks, and opportunities across cases and recommend improvements to SOPs, templates, workflows, and operating practices.   Interpret KPI trends and case patterns to generate actionable insights for the team and inform leadership discussions on volume, quality, cycle time, and process effectiveness.   Play a key role in training and enablement for managers, HRBPs, and internal partners by contributing   expertise , case-based examples, and practical guidance.   Provide frontline input into tooling, workflow, routing, and reporting enhancements to improve efficiency, user experience, and scalability.

Bachelor’s degree in Human Resources , Business, Industrial/Organizational Psychology, or   a related   field. 7+ years of progressive HR, Employee Relations, Performance Management, or related experience, including substantial direct experience managing formal performance cases, PFIs, or complex employee relations matters.   Deep   expertise   in formal performance management and accountability frameworks, including thresholds, documentation standards, case strategy, and risk assessment.   Strong experience with HRIS or case management systems, preferably Workday, including workflows, reporting, and data quality controls.   Proven ability to partner effectively with Legal on sensitive matters and translate legal or compliance guidance into practical direction for managers and HR partners.   Exceptional written and verbal communication skills, including the ability to influence senior leaders and guide high-stakes conversations.   Demonstrated capability to mentor or coach other HR professionals or COE team members.   Strong analytical and