Agent, Inside Sales Support - Pet (Remote)

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role is centered on client service excellence, with a strong emphasis on retention, empathy, and problem-solving. While sales experience is helpful, the most successful candidates will thrive by building trust, resolving issues, and delivering memorable customer experiences. This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program. This role will be remote with a shift expectation being scheduled anytime during operation hours of 6am - 6pm PST (M-F) & Sat (7am -3:30 PT) Key Skills for Success: Problem Solving & Resolution Managing Workflows Skilled in navigating policy issues, payment challenges, and quoting plan changes with confidence and accuracy. Attention to Detail Adaptability & Multitasking Comfortable shifting between outbound retention calls, inbound sales queues, and webchat support during peak periods. Proficient in updating CRM systems (e.g., Salesforce, Reinsurance) with precision to ensure accurate member records and follow-ups. #LI-YA1 #LI-Remote Job Description Summary Would you get a sense of satisfaction by providing exceptional service to resolve issues and uncover solutions that help protect our customers’ pets when they most need us? Would you like to work on special projects to retain and grow Nationwide’s dominant market share – number one in the United States - in the pet insurance industry? If this sounds like a great opportunity, we want to know more about you! As an Inside Sales Support Agent, you’ll provide front line support for customer inquiries. You’ll interact with customers by phone, email, webchat and in person to educate them about the benefits of pet health insurance, as well as investigate and resolve customer issues. We’ll count on you to have a passion for helping people, a high level of professionalism and attention to detail.

Key Responsibilities: Make outbound phone calls to existing members to resolve payment issues and retain business. Receives and makes calls from/to existing Pet members to share information and offer products to retain customer through renewal or prevent cancelation. Assists and encourages customer to enroll in new and/or upgrade their current insurance products. Supports inbound sales queue during peak periods of call volume and supports inbound renewal queue year-round. Works with various departments to contact existing Pet members to resolve policy related issues that require sales quoting, possible plan changes, and/or apply payment. Enters and maintains member information and quote details in customer relationship management/lead management system like Salesforce and Reinsurance. Handles member inquiries with highest level of professionalism and integrity; ensures every interaction with members is positive and memorable. Answers webchats and makes outbound telephone calls to follow up on customer questions and needs. May perform other responsibilities as assigned. Reporting Relationships: Reports to Supervisor, Sales Service Retention. Typical Skills and Experiences:

Bachelor's degree preferred or equivalent combination of education and experience. License/Certification/Designation: Property and Casualty license required in all 50 states. Sales Agent will be required to maintain licensure through completion of required Continuing Education credit as a condition of employment.

Previous inside sales, help desk or customer service