Associate Credit Services Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Associate Credit Representative Job Description Responsibilities may include the following, and other duties may be assigned. Serves as the first point of contact for customers and internal partners for Credit & Financial Services (CFS) inquiries, providing timely and professional support via phone and email. Assists customers with account-related requests, including providing copies of invoices and statements, explaining account balances, payment status, and due dates. Processes payments for open invoices using approved payment methods, ensuring accuracy and compliance with company policies. Communicates account status, credit holds, and release requirements clearly and professionally, helping customers understand the steps needed to maintain their accounts in good standing. Documents all customer interactions, payment commitments, and dispute details in the appropriate systems to ensure accurate account history and visibility. Routes complex credit issues, disputes, and high-risk situations to the appropriate Credit Representative or Sr. Credit Representative for resolution. Collaborate with Sales, Customer Service, and other internal teams to resolve customer inquiries and support timely order processing. Supports continuous improvement by identifying recurring customer issues and recommending opportunities to enhance processes, customer experience, and response times. Maintains a high level of customer service while balancing company credit policies and collection objectives. SPECIALIST CAREER STREAM:  Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy:  Entry-level individual contributor on a project or work team. Works with close supervision. Organizational Impact:  Delivers work of limited scope, typically smaller, less complex projects or related activities. Innovation and Complexity:  Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex. Makes minor changes in systems and processes to solve problems . Communication and Influence:  Communicates primarily with internal contacts within immediate group. Contacts others to gather, confirm and convey information. Leadership and Talent Management:  N / A – job at this level is focused on self-development . Required Knowledge and Experience:  Requires broad theoretical job knowledge typically obtained through advanced education. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A), 0 years of experience required.   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through