Senior Director, Digital Workspace

The Senior Director, Digital Workspace owns the global strategy, operations, and continuous evolution of technology experiences for all Gap Inc. employees, field teams, and business partners. This leader has enterprise-wide accountability across End User Computing, Deskside Support and Tech Bar, Executive Support, Merchandising Technical Support (GIS), and AI Tool Operations — ensuring every touchpoint is seamless, secure, and strategically aligned to the company's digital future. Operating at the intersection of people, platform, and performance, this role translates enterprise technology strategy into measurable outcomes at scale.

A senior operator and strategist who sets direction, removes friction, and builds organizations that consistently outperform. An enterprise leader who earns trust across executive, business, and technology partners by delivering results and communicating with clarity. Deeply analytical — you run on data, surface the signal in the noise, and make decisions others are still debating. Experienced leading AI-enabled transformation and know the difference between pilots that impress and programs that scale. A talent developer who grows leaders, builds inclusive cultures, and holds the bar high without burning teams out. Comfortable operating with ambiguity at the intersection of corporate strategy and hands-on operational delivery.

End User Computing — Device lifecycle management, OS and application engineering, hardware standards, and global provisioning operations. Strong expertise in Microsoft Intune, SCCM, and Jamf for endpoint management. Deskside Support & Tech Bar — In-person and walk-up support across corporate campuses, distribution centers, and field locations worldwide. Executive Support — White-glove, proactive technology support for C-suite and senior leadership; anticipates needs, resolves issues before they surface. Merchandising Technical Support (GIS) — Specialized technology support for geospatial, planning, and merchandising tools critical to product and inventory decisions. AI Tool Operations — Governance, enablement, and scaled adoption of AI productivity tools across the enterprise; defines usage frameworks, measures value, and drives responsible deployment. Define the multi-year technical roadmap for end user computing, workplace technology, and AI tool operations aligned to enterprise architecture standards. Own the global device and application ecosystem — from engineering standards and zero-touch provisioning to security posture and lifecycle policy. Drive the evaluation, selection, and scaled deployment of AI productivity tools; partner with Security, Legal, and IT Architecture to establish governance frameworks. Oversee GIS/Merchandising technical infrastructure, ensuring system reliability, integration health, and responsiveness to business-critical workflows. Establish and enforce endpoint security baselines in partnership with Cybersecurity — MDM, patching cadence, data loss prevention, and privileged access. Own the global service delivery model across all five functions — including SLAs, staffing models, vendor performance, and budget accountability. Build and operate a data-driven performance management system: define KPIs, publish scorecards, and drive continuous improvement through root cause analysis. Lead automation and AI-driven deflection programs to reduce incident volume, accelerate resolution, and shift investment to higher-value work. Direct global vendor and managed service relationships; negotiate contracts, enforce SLAs, and hold partners accountable to outcomes. Ensure business continuity and disaster recovery readiness for all workspace technologies across global geographies. Lead, develop, and retain a globally distributed organization of technology professionals, managers, and directors — setting a culture of accountability, inclusion, and growth. Serve as a senior technology voice in