Manager, Global P2C Innovation Readiness & Enablement

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Title: Manager, Global P2C Innovation Readiness & Enablement Department: GBGA Location: Toronto / Indy / Seattle Are you passionate about planning, coordinating, and delivering training programs tailored to diverse stakeholders? Do you excel at recommending learning interventions based on stakeholder needs? We are looking for a passionate and enthusiastic individual to lead training delivery within our organization. In this role, you will evaluate stakeholder needs and requirements, ensuring that the GSX Enablement and Change programs are delivered seamlessly and are of the highest quality to support our learning operations. You will play a key role in designing and recommending best-in-class learning solutions, and will have the opportunity to lead intakes, assessments, and projects, including defining learning objectives, creating scope, developing plans, managing resources, and guiding the execution process. Your focus will be on optimizing the learning function by increasing the efficiency of operations, effectiveness of learning programs, and alignment with business strategy.

Lead P2C Domains for the Global Seller Experience, Tooling and Operators workstream for our Global Seller organization, effectively and efficiently executing seamless enablement strategies and objectives in close partnership with Q2C. Work with enablement partners across Revenue Operations, DET, Field Readiness, Corporate Development, Communications, Change Management and impacted business stakeholders to be accountable for the successful delivery and adoption of program initiatives. Formulate the enablement management strategy and plan to facilitate a successful transition, including stakeholder engagement, communications, and role-based training activities. Be the trusted advisor for drafting and deploying targeted messaging and training materials to build awareness, knowledge, and skills with key stakeholders. Manage the successful execution of the end-to-end change management program, applying strong project management skills to identify and mitigate risks/issues as they arise. Build executive presentations, enablement offerings, and status reports for internal and external stakeholders. Collaborate with Sales Enablement and Sales Onboarding teams to setup programmatic opportunities to ensure our Sales teams understand how to maximize their deal lifecycles, including Train the Trainer, Just-in-Time (JIT), and true-up training. Actively listen to Sales feedback through cases, survey responses, and by conducting regular training needs analysis to continuously improve Change and Enablement offerings. Develop and drive strategies that will provide employees with the resources and knowledge they need through various learning formats, such as podcasts and how-to videos. Maintain strong partnership with all impacted operational roles, including TOPS, Data Quality, SOPs, Deal Desk, C&C, and others, to ensure alignment and effectiveness of enablement initiatives. Develop impact assessment and stakeholder analysis deliverables to document how technology changes will impact each business team and role.