Product Manager- Provider Job Management

Innovate in Charlotte Thank you for dedicating your time and talent to Lowe’s.  We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

The Product Manager owns the vision and strategy, roadmap, and feature definition for individual products within a product group. Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product features through the product development process. This role manages the product backlog while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. Finally, this role will focus on identifying key gaps in product features, capturing product requirements, and defining outcomes or objectives and key results (OKRs).

The Services & In-Home Experience product team is part of a portfolio focused on growing Lowe's Services business and improving the end-to-end experience for customers, associates, and service providers. A strong Services experience depends on a scalable, high-quality provider network and the digital capabilities that support provider sourcing, onboarding, activation, management, engagement, and performance visibility. The Product Manager for Provider Job Management will help define and deliver products that empower Service PROviders to efficiently plan, coordinate, manage, and execute jobs – anywhere – delivering the best experience for every Lowe’s customer.  This role balances customer and provider needs, business growth objectives, operational realities, and technology feasibility to deliver measurable outcomes for the Services business. Our team vision is for Lowe's to be the retailer of choice for Services by building simple, intelligent, and scalable experiences that help a high-quality provider network deliver customer experiences second to none.

Define and communicate product vision, strategy, goals, and roadmap for provider job management capabilities that enable Services growth. Identify customer, provider, associate, and operational pain points through data analysis, user research, stakeholder discovery, and feedback loops. Translate business opportunities into product capabilities, epics, user stories, acceptance criteria, and measurable success metrics. Prioritize roadmap and backlog using business value, customer impact, provider impact, operational efficiency, risk, effort, dependencies, and strategic alignment. Develop MVPs and release plans that support rapid learning, adoption, and incremental value delivery. Partner with UX to design intuitive experiences for associates, providers, and internal business users. Partner with engineering and architecture teams to evaluate feasibility, dependencies, scalability, reliability, and implementation trade-offs at an appropriate product level. Use analytics to monitor product OKRs and KPIs, including provider pipeline conversion, onboarding cycle time, provider activation, network coverage, quality, job acceptance, associate productivity, issue resolution, adoption, and satisfaction. Identify opportunities for automation, AI-enabled insights, self-service workflows, recommendations, and operational optimization that support Services growth. Build and maintain strong relationships with business, field, operations, support, data, UX, engineering, product, and leadership stakeholders. Communicate product decisions, progress, risks, dependencies, and trade-offs through clear written and verbal updates. Present product outcomes and business impact to leadership and stakeholders using data and narrative. Monitor feature adoption and impact after launch; collect feedback and incorporate learning into the product roadmap. Ensure products are designed with appropriate considerations for compliance, data quality, provider trust, associate efficiency, and customer experience.