Customer Experiences Operations Coordinator

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. The Customer Experience team at Cohesity is on a mission to deliver world-class executive customer experiences and engagement. Our team is customer-obsessed, and focused on accelerating revenue growth, strengthening trusted executive partnerships, and consistency reinforcing Cohesity’s market leadership. As the Customer Experience Operations Coordinator, you will support the Executive Briefings and Corporate Events managers in crafting memorable customer experiences. Reporting to the Sr. Director, Corporate Events, you will work with a high level of confidence, be highly organized and detail-oriented with exceptional prioritization, organization and project management skills. We are a fun, collaborative, fast-paced team that thrives on a high level of work output. We are focused on continuous process improvement and are customer experience focused. We’re looking for a teammate who’s excited to build a world class program with us. This is a great fit for someone who is highly organized, comfortable working across finance and procurement systems, and energized by keeping behind-the-scenes operations running smoothly and accurately. HOW YOU’LL SPEND YOUR TIME HERE: Plan all EBC logistics including briefing room setup, promotional items and welcome amenities Manage EBC briefing documents and post event evaluations and surveys Manage the briefing platform to ensure accurate and branded engagement details Provide on-site support and manage day-of logistics for HQ executive briefings, including speaker readiness, speaker transitions, room setup, catering, materials set up and other operational support to ensure a polished and seamless experience for attendees. Oversee EBC room maintenance and inventory in partnership with Facilities teams Coordinate logistics for customer engagements: scheduling, catering, lodging, transportation, and other special requests Prepare meeting spaces and materials: agendas, name tents, badges, A/V setup, personalized collateral, and welcome screens Build Splash microsites for corporate events and tradeshows and manage attendee invitation and approval process. Open and process purchase requisitions (PRs) for events, ensuring accurate coding, approvals, and timely submission Track purchase order expenses against event budgets and flag discrepancies to Event Managers Create, update, and manage Jira tickets to support event workflows, requests, and cross-team handoffs Coordinate shipping, receiving, and inventory tracking of EBC and events swag, booth assets, and other event materials Reconcile invoices with vendors, finance, and procurement teams Maintain organized records of contracts, POs, and vendor documentation for reporting purposes Serve as a point of contact for vendors and internal stakeholders on operational/administrative questions (billing, shipping status, ticket updates) Monitor PR approvals Ship and track to ensure materials arrive on time for each event Support the Events and EBC team with general administrative tasks: department credit card expense tracking and budget status reporting Help maintain and improve internal operations processes (PR templates, Jira workflows, shipping checklists) to increase team efficiency Working knowledge of Salesforce (SFDC), including account/opportunity lookups,