Manager, Commercial Acceleration (Bain Capability Network)

Description & Requirements

Manager – Customer Center of Excellence WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. WHO YOU’LL WORK WITH You’ll join Bain’s Customer Center of Excellence (CoE), part of the Bain Capability Network and our Expert Client Delivery organization. The CoE enhances Bain’s global Customer practice by bringing expertise, speed, and competitive advantage to our client and commercial work. Our team co-develops client pitch decks, consulting intellectual property, and go-to-market solutions, while delivering projects that help clients unlock value across the full sales value chain and customer journey. You’ll work closely with Bain leadership, our Customer practice, subject-matter experts, and colleagues across geographies, including frequent collaboration with teams in EMEA and India. Our fast-paced, innovative environment emphasizes continuous learning and problem-solving and offers opportunities to collaborate with experts and clients around the world. WHERE YOU’LL FIT WITHIN THE TEAM As a Manager in our Customer Center of Excellence, you’ll play a critical role in driving proposal and client development efforts. You’ll partner with Bain leadership, our Customer practice across branding, marketing, and sales, and subject-matter experts to translate client needs into compelling commercial narratives and high-quality solutions. You’ll lead discussions with senior stakeholders, bringing structured problem-solving, a clear point of view, and persuasive storytelling to ambiguous or open-ended commercial situations. You’ll also build and develop a high-performing team of junior colleagues responsible for proposal development and commercial acceleration. This role is based in Mexico City and requires working from the office four days per week. WHAT YOU’LL DO Own and oversee the development of high-impact, end-to-end sales collateral, including proposals, discussion decks, and RFP/RFI responses, across a portfolio of priority pursuits and regions. Rapidly assess RFPs and client contexts to understand clients’ core challenges, business models, financial positions, and starting points, helping shape approaches toward full-potential transformation. Drive operational excellence and accountability for timely, high-quality, zero-defect delivery across the CoE’s proposal and sales-support outputs. Own the industry interlock agenda, primarily across Consumer Products, Retail, and Financial Services, partnering with Bain practice leaders and product experts to translate industry priorities into targeted offerings, proposals, and reusable assets. Ensure priority pursuits reflect current sector thinking, Bain perspectives, and relevant offerings. Drive the creation of innovative perspectives, reusable assets, and commercial products that strengthen Bain’s go-to-market approach and Customer growth strategy. Lead high-level discussions with partners and senior stakeholders, bringing structured problem-solving, a clear point of view, and compelling storytelling to ambiguous or open-ended requests. Manage multiple concurrent workstreams across teams of Project Leaders, Associates, and Analysts, overseeing capacity, allocation, and delivery risk. Champion the adoption of GenAI tools such as Claude, ChatGPT, and Perplexity, as well as rapid app-building platforms such as Replit