Customer Success Associate

Customer Success Associate This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Who We Are: In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you.

We are seeking a Customer Success Manager (CSM) for OpsRamp (Part of the HPE Hybrid Cloud Business unit).  OpsRamp is modern IT Operations Management (ITOM) platform that helps enterprises and service providers manage hybrid cloud infrastructure at scale. This position is a critical role within the Customer Success Team, where your goal is to ensure the success of our customers. As a Customer Success Associate you will be managing a group or region of our assigned clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.  Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by: Taking responsibility for your customer portfolio, customer satisfaction and success, retention & avoiding churn, securing renewals, growth and scaling of customer programs. Being accountable for renewal and Upsell/Cross sell customer quota. Strategic account planning of customer portfolio. Stakeholder mapping, opening up, and identifying opportunities for expansion outside of the current program. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Be ready to take on additional initiatives and responsibilities as they emerge. Do everything you can to help the company achieve its larger objectives. Work alongside the Customer Success Solution Architects (CSA) to maximize adoption and business value of the OpsRamp platform into customer enterprise environments. You’ll be required to travel to client sites, as needed. Create customer deliverables (QBR presentations, e2e demos, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to application end users. Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective. Coordinate and align all workstreams across Shared Services, Education, Support, and active engagements, ensuring internal and external stakeholders are updated on progress. Collaborate with cross-functional teams such as Billing, Product Management, and Engineering to manage touchpoints and streamline communication. Own the business relationship for a portfolio of accounts, working closely with the account team (Customer Success Manager, Regional Sales Director Sales team, Renewal Sales team, and Customer Solutions Architect) to define and execute account strategies. Act as the voice of the customer, partnering with management, sales, marketing, technical, and product teams to enhance