Business Process Project Manager - AI Business Solutions

We at Microsoft embed business transformation at the core of global enterprises by applying AI to solve complex problems and deliver measurable value. Partnering with our most strategic and forward-looking customers, we operate at the cutting edge of AI innovation, where technology meets bold ambition. Our deep integration with engineering and product teams enables us to drive breakthrough transformations, often pioneering industry firsts as trusted customer zeros. This is a team for bold problem-solvers and forward-thinking visionaries, united by a passion for shaping the future at the forefront of AI. Microsoft has created the Frontier Company, a new operating business built to deliver end-to-end AI transformation, embedding industry and engineering experts directly alongside customers to co-design, deploy, and continuously improve AI systems against measurable business outcomes. It is a $2.5B investment in 6,000 of the industry's best experts, and AI Business Solutions sits at its core. The distinction that defines us is simple: most AI companies deliver outputs; we deliver outcomes, measured against real business value. As part of Microsoft Frontier Company, the AI Business Solution team helps customers maximise their investment in Microsoft Copilot, Copilot Studio, Dynamics 365, Power Platform, Azure AI services, and Microsoft Azure solutions through accelerated adoption, responsible AI use, and productive use of technologies. The Microsoft AI Business Solution team is part of a worldwide organization of exceptional people who lead and serve our customers to realise their full potential through software and services.

The Business Process Project Manager (PjM) in the Microsoft AI Business Solution leads engagement delivery under a formal Statement of Work (SOW), ensuring predictable execution while driving measurable business outcomes, customer value, and delivery excellence on time, within budget, and aligned to customer objectives. The Project Manager is responsible for delivery excellence, engagement quality, customer satisfaction, and business value realization. The Project Manager manages difficult situations, facilitate conflict resolution, drive communications with Microsoft and customer leadership teams, and ensure responsible AI considerations are built into the overall project governance. The Project Manager can operationally report to a Program Manager or Director as part of a larger engagement or programme and the role requires deep project management experience in a consulting organization, broad technology knowledge, and demonstrable experience delivering AI-enabled business process solutions. The Project Manager has to bring a good understanding how Microsoft Copilot, Copilot Studio, Dynamics 365, Power Platform, Azure AI services, and Microsoft Azure support an organization’s digital transformation, and facilitates the successful deployment of complex ERP, CRM, automation, and AI-enabled solutions across multiple business teams and physical locations. The Project Manager will help identify, pursue, and close strategic business development opportunities while continually driving add-on business within existing accounts. To accomplish this, the Project Manager has to be effective in fostering executive-level relationships and translating business needs into technology and AI-enabled solution outcomes that can be formulated in contracts and/or statements of work. The Project Manager is a key enabler for the success of an engagement, orchestrating Microsoft architects, consultants, offshore resources, partners, and specialists across functional, technical, data, security, and AI disciplines. They manage the complete lifecycle of large and complex projects and demonstrate passion for customers through professionalism and excellence in all aspects of the customer experience.

Required qualifications   Extensive hands-on project management experience with large-scale