IT Helpdesk Analyst

As an Associate Engineer – Workforce Support L1, you will provide first-level technical support to Verisk employees for technology-related incidents and service requests.

You will troubleshoot common IT issues, document resolutions, ensure requests are handled within SLA timelines, and escalate complex issues to higher-level support teams when required. This is an entry-level role suitable for candidates looking to build a career in IT support and infrastructure.