Entry Level HR Specialist - Tier 1/ Call Center

Bilingual/ Additional language – Spanish (Preferred)  This position is based in office/ Tulsa, OK Driven to be the Best   People. Performance. Purpose.    At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.  The  T1 HR Employee Support Representative  is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level. The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes  Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed  Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests  Probes cases to determine root cause of the issue or question in order to provide accurate answers  Identifies and researches incoming queries from employees  Ensures that documentation and employee requests meet the policy for each process  Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs  Works independently on most routine tasks  Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results  Responsible for maintaining all compliance requirements of dedicated HR shared service processes  Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management  Performs duties according to service level agreements  Perks You’ll Get:   Access to Medical, Dental, Vision, Life and Disability insurance  Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages  401(k) Retirement Plan with company matched contributions  Full training to learn the business and enhance professional skills  Employee discounts, including discounted prices on the purchase of Avis/Budget cars  Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more  Community involvement opportunities  What We're Looking For:   Minimum high school degree  At least one year experience in customer services and/ or human resources area  Excellent oral and written communication skills to answer employees’ queries effectively  Excellent problem solving skills and strong customer service skills  Strong organizational skills for tracking and documenting  Attention to detail  Ability to work both independently and in teams  Proficient in Microsoft Office applications  Additional language – Spanish (Preferred)  Workday or other HRIS experience (Preferred)  Experience in an HR Service Center / Contact Center Operation (Preferred)  HR Certification (Preferred)  Who We Are:    Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.   Our culture is performance driven, where we encourage and support each