Senior Program Manager, Inventory Exhaust - HYBRID (Seattle, WA)

Job Description . Nordstrom is looking for a Senior Program Manager, Inventory Exhaust to lead the programs that maximize recovery on returns, overstock, and lightly used inventory. This role is a key decision maker in the end-to-end exhaust journey , from the point merchandise is marked out of stock at Nordstrom or Rack through to its final recovery outcome. Nordstrom recovers this inventory through a combination of paths: direct sale through our Last Chance outlet stores, and liquidation when direct sale isn't the best outcome. This role is focused on prevention and recovery: working upstream with Merchandising and Store Operations to reduce how much inventory becomes exhaust in the first place, and then once it becomes exhaust, making sure it moves through the optimal recovery path as quickly as possible.  This Senior Program Manager sits at the intersection of Inventory, Merchandising, Supply Chain, Transportation, Store Operations, Product, and Technology . You'll partner with each of these teams to understand their constraints and priorities, but this team owns the outcome: you're accountable for how well exhaust performs across the network, not just for coordinating the parts. This role's scope covers inventory that flows through Nordstrom's exhaust and recovery paths.   A day in the life ...   Partner upstream with Merchandising and Store Operations to identify and reduce root causes of exhaust before inventory ever reaches that stage   Own reporting and visibility into exhaust flow, including markdown volume to Last Chance, backlog across stores and DCs/FCs, mark-out-of-stock shipment tracking, and site-level productivity, partnering with data analysts to build and evolve the metrics that matter   Drive pricing and sell-through strategy in partnership with store leadership, balancing sell-through velocity against margin recovery   Manage inventory flow to Last Chance stores , balancing  processing capacity and demand , avoiding both backlog and excess overstock selloff   Identify and stand-up alternative recovery paths, including liquidation and donation , when direct sale isn't the best outcome   Partner with Product and Technology to identify gaps and build requirements for more automated exhaust workflows   Drive compliance across Transportation, DCs/FCs, and Store Operations to ensure exhaust processes are followed consistently across the network   Support S tore O perations by helping resolve customer escalations, and by documenting and updating store-level processes and tracking compliance to them   Hold accountability for store-level productivity and variable cost performance tied to exhaust processing   Help develop and execute the long-term exhaust roadmap and continuously identify opportunities to improve operational and recovery metrics   Escalate issues and options to senior leadership for timely , actionable decisions   This position may be required to perform other related duties as assigned   You own this if you have...   5+ years of experience in program management, supply chain, retail operations, or a related field   Bachelor's degree required ; MBA or relevant Master's degree a plus   Prior experience or strong understanding of retail supply chain and store operations   Strong analytical skills, comfortable building and interpreting reporting/metrics from multiple data sources to drive decisions   Ability to develop and manage pricing or sell-through strategy in partnership with store or merchant teams   Proven ability to build trusted relationships and drive alignment across cross-functional teams without direct authority   Strong communication skills, able to translate complex, cross-functional issues clearly for audiences ranging from front-line store teams to senior leadership   Comfortable with ambiguity, able to identify gaps, build structure, and drive process where none exists yet   Ability to travel 2-3 times annually   Pay Range Details The pay range(s) below